IT Support Associate

Job Description Summary Provides moderately complex technical support for hardware, software, and conference rooms to the Department of Chemistry and Biochemistry. Collaborates with campus IT teams to deliver reliable technology solutions that support the university's teaching, research, and administrative missions. Primary Duties Provides technical support and IT services to faculty, staff, and students, including diagnostic resolution and follow-through. Installs, configures, repairs, and maintains desktop and laptop computers, mobile devices, printers, and other peripheral equipment. Troubleshoots software, network, and account issues while ensuring compliance with university IT policies and security standards. Provides support and ensures conference rooms and instructional (teaching) lab audio and visual equipment are functioning normally. Manages asset lifecycles, including inventory updates, equipment deployment via Jamf and Intune, warranty claims, and asset disposal. Maintains and distributes reference manuals and technical training guides. Conducts moderately complex information technology briefings in a group setting. Minimum Qualifications Education: High School Diploma or GED. Experience: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming. Required Knowledge, Skills and Abilities: General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients. Additional related experience and formal education may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. Additional Job Details Preferences At least one year of user support or training. Special consideration given to candidates with a degree in an information technology related field or with specialized training and industry certification. Benefits Summary Regular Nonexempt benefits. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding any disclosed background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice This is a statement of compliance with Title IX. Resources Learn how military skills translate to civilian opportunities with O*Net Online. Department CMNS-Chemistry & Biochemistry Worker Sub-Type Staff Regular Salary Range $56,773.00 - $68,128.00 #J-18808-Ljbffr University of Maryland