Inside Sales Representative - Infusion Pharmacy

Job Description

Job Description

See your work in a new light.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

General Description

Location:

1 Position in Eastern Standard Time Zone

1 Position in Central Standard Time Zone

The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options.

The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as neurology, immunology, rheumatology, gastroenterology, dermatology, and other infusion-related specialties. This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination.

QUALIFICATION REQUIREMENTS

Education and Experience

· Bachelor's degree preferred, or equivalent healthcare sales experience.

· 2 or more years of inside sales, healthcare sales, or referral development experience preferred.

· Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable.

· Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred.

KEY RESPONSIBILITIES

Referral Development and Account Outreach:

· Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services.

· Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals.

· Educate physician offices on available infusion therapies, patient eligibility, and referral pathways.

· Identify opportunities to convert existing patient referrals and uncover new referral sources.

· Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals.

Account Support and Referral Management:

· Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently.

· Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation.

· Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate.

· Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures.

Sales Collaboration:

· Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts.

· Assist in expanding account coverage in markets without dedicated field sales support.

· Help validate and expand tertiary referral opportunities within physician practices and healthcare systems.

· Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits.

CRM and Activity Management:

· Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system.

· Track referral trends, office engagement, and sales activity metrics.

· Identify patterns and opportunities to improve referral conversion and account engagement.

Market Intelligence:

· Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers.

· Identify opportunities to improve referral processes and service offerings for physician offices.

KEY PERFORMANCE INDICATORS (KPIs)

· Number of physician offices engaged

· Outbound call and outreach activity

· New referral sources identified

· Referral conversion rate

· Total referrals generated

· Account engagement frequency

Work Environment
This role is typically office-based or remote and involves frequent outbound calling, virtual meetings, and digital communication with healthcare providers. Occasional travel may be required for training or team meetings.

Impact of the Role
The Inside Sales Representative plays a critical role in expanding patient access to infusion therapies by strengthening relationships with physician offices and ensuring a seamless referral experience for providers and their patients.

KNOWLEDEGE, SKILLS AND COMPETENCY REQUIREMENTS

· Strong communication and relationship-building skills with medical office staff and healthcare professionals.

· Ability to effectively engage referral coordinators and administrative healthcare staff.

· Highly organized with strong attention to detail and follow-through.

· Comfortable with high outbound call volumes and proactive relationship development.

· Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations.

· Proficiency with CRM systems and Microsoft Office applications.

· Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.

Pay Range/Rate

$70,000—$90,000 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.