Customer Success Manager - Japan
Full-time
ElevenLabs
About the role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Japan market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Success Manager - Japan in Remote vacancy
- ...partners directly with enterprise customers building and deploying... ...portfolio of enterprise accounts. Success is measured by net revenue... ...Sales, Engineering, and Account Managers to convert technical success... ...Tools, or AI/ML products in Japan ~ Familiarity and...SuggestedFull timeRemote work
ElevenLabs
Remotea month ago - ...Description Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote... ...Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact...SuggestedContract workTemporary workRemote work
GrabJobs
Lewisville, TX2 days ago - ...Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to service global small‑customer relationships, especially in Japan and APAC. This full‑time, remote role aims to retain and expand customers through Planet’s low‑touch model. The ideal...SuggestedFull timeRemote work
Planet
New York, NY10 hours ago $100k - $118k
...for key players in our growing global Customer Success team. If you have an affinity for technology... ...'s what a successful Customer Success Manager at OutSystems looks like:... ...Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India,...SuggestedRemote workWorldwideOutSystems
United States3 days ago- ...broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges,... ...teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and... ...encourage you to apply. Your Role: As a Customer Success Manager at Alpaca, you are the front line...SuggestedFull timeContract workWorldwide
Alpaca
Remote3 days ago - ...in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help... ...efficiency. Requirements We are looking for a Customer Success Manager to be the trusted advisor to our customers. The expected role...Full timeWork from homeHome office
AIRS Medical
Remotea month ago - ...to closing deals for enterprises across diverse industries in Japan such as financial services, manufacturing, healthcare, energy... ...your territory and collaborating with teammates across Customer Success, Sales Development, Marketing and Sales Engineering. You’ll...Full timeWork at officeLocal areaRemote workHome office
Cohere
Remotea month ago - ...businesses to deliver seamless and intelligent customer experiences, with the integrations,... ...Account Executive to scale our business in Japan — a highly motivated self-starter who is... .... In this role you will: • Build and manage a growing portfolio of new accounts...Immediate startRemote work
Elevenlabs
Remote25 days ago - ...Acquisition to prospect and close new business in Japan. You will identify, nurture, and close opportunities with new customers, manage forecasts, and track data. We emphasize a... ...a strong relationship handoff to Customer Success after trials. You will work in a 100% remote...Remote job
- Grafana Labs is seeking a Senior Enterprise Account Executive, Acquisition to drive new business in Japan while operating within a 100% remote global team. You will guide customers from prospecting through close, articulating the value of Grafana Cloud and Grafana Enterprise...Remote job
- ...looking for a B2B Marketing Manager who will be instrumental in... ...Almedia's presence and revenue in Japan. This role is critical for... ...opportunities for impactful customer stories. Plan and manage regional... ...to truly be a part of our success. Scale With Almedia: Grow...Full timeRemote workWork from home
Almedia
Remotea month ago - ...Binance Marketing Manager Binance is a leading global blockchain ecosystem behind the... ...Execute brand marketing initiatives in Japan to support brand awareness, campaign objectives... ...diverse workforce is fundamental to our success. By submitting a job application, you...Local areaRemote workWork from homeFlexible hours
binance
United States5 days ago $64.5k - $182.9k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...Local areaRemote workVisa sponsorship$64.5k - $152.4k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...Local areaRemote workVisa sponsorship$98k - $150k
...about each other, about UiPath, and about our larger purpose.Could that be you?Your missionUiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers...Work at officeImmediate startRemote work$135.27k - $161.58k
...Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer... ...evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning... ...-facing customer success, account management or strategic consulting organization. SaaS...Work experience placementWork at officeLocal areaWork from home3 days per week- ...to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters.Job SummaryAs an Enterprise Customer Success Manager at Idira, you will use your skillset to build...Contract workWork experience placementRemote workVisa sponsorshipWork visa
$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home$89k - $133k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours- ...enterprise solution for frontline workforce management. Fountain’s automated, customizable... ...Fountaineers as we empower our hundreds of customers and millions of frontline workers around... ....About the jobFountain’s Customer Success teamAs an Enterprise Customer Success Manager...Remote workHome officeFlexible hours
- DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and...Remote work
- ...broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges,... ...with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond... ...Your Role: ＜Operations＞ Handling customer securities account opening, including anti...Full timeWork at officeRemote work
Alpaca
Remote27 days ago - ...develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall...Full timeContract workWork at officeImmediate startRemote work
$128.2k - $192.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...right place.About the RoleAs a Customer Success Manager, you will work with leading organizations...Full timeWork at officeRemote workHome officeFlexible hours$96k - $192k
...class, inclusive workforce that puts the customer at the center of everything we do. For more... ...to take an elevated position to manage enterprise customer relationships. Take a... ...maintenance.Job DescriptionOwn Customer Success & Satisfaction for identified accountsResponsible...Minimum wageFull timeTemporary workLocal areaRemote work- We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and...Full timeFor contractorsWork at officeWorldwide
- ...the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus of the Customer Success Managers is to own and drive the...Work at officeImmediate startRemote workWorldwideFlexible hours
- Customer Success Manager (West Coast)Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UTHours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MTWe are currently seeking a Customer Success Manager for our Digital Brand Services...Contract workLocal areaRemote workWorldwide
- ...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE)Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale...Permanent employmentContract workRemote workWeekend workAfternoon shiftEarly shift
$75.6k - $135.52k
...big impact on innovative technology? Are you looking to help customers transform how facilities, factories, and operational systems... ...execution and shop-floor digitalization. We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk...Full timeFor contractors
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager - Japan. Be the first to apply!
Related searches
- client success manager Remote
- customer success manager Remote
- educational customer success manager Remote
- strategic customer success manager Remote
- senior customer success manager Remote
- partner success manager Remote
- customer success manager remote Remote
- customer success manager csm Remote
- technical customer success manager Remote
- sr. customer success manager Remote