Employee Success Business Partner Director

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Join our world-class Customer Success Employee Success Business Partner (ESBP) team. We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments. You will partner directly with leaders driving long-term vision and strategy for a very critical employee base. In this role, you will align people strategy with business objectives, enabling growth, innovation, and organizational effectiveness across a large-scale portfolio. What You'll Actually Be Doing Executive Partnership & Strategic Advising

• Serve as a trusted advisor to senior leaders.
• Influence business and talent priorities through strong executive relationships and professional credibility.
• Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.

Workforce Strategy & Organizational Design

• Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
• Lead organizational design efforts in high-growth and transformation environments.
• Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.

Talent Strategy & Leadership Development

• Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
• Assess leadership capability and accelerate development within highly technical, product-driven environments.
• Drive employee engagement and retention strategies in partnership with leadership.

Equality, Inclusion & People Programs

• Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
• Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
• Ensure seamless execution of employee success processes and programs.

Data-Driven Decision Making

• Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies.
• Translate insights into actionable solutions that enhance performance and organizational effectiveness.

Key Qualifications

• Demonstrated change management expertise within fast-paced technology organizations.
• Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
• Strong talent assessment and leadership development capabilities in engineering and product environments.
• High business acumen with the ability to connect talent strategy to financial and operational outcomes.
• Proven ability to build trusted partnerships with senior leaders.
• Results-oriented with a strong drive to create meaningful organizational impact.

Education & Experience

• 8+ years of HR/ES business partner experience.
• Bachelor's degree required.
• Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: