Front Desk Agent

Front Desk Team Member

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents, who provides exceptional customer service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include:

• Greeting all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinating with office administrative staff to maintain and update all unit owner information in computer database.
• Utilizing proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Reporting any violations of the Rules and Regulations that are noticed at any time.
• Being familiar with the fire alarm system operations and reporting all incidents to management.
• Calling police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Following all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Managing the Parking Garage by handling guest, residents and owners parking.
• Writing reports of daily activities and irregularities for management.
• Reporting any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment might be indoor or outdoor and will require team member to stand frequently. Low to moderate noise level in the workplace.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to stand for extended periods and occasionally sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds. The role requires manual dexterity, visual and auditory acuity, and the ability to detect emergency alarms.

This is a non-exempt position. Days and hours of work will be determined at the property. The schedule may change to accommodate the business needs of the property.

No travel is expected for this position.

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.

• Bi-lingual English/Spanish is a plus

• Previous work experience in the hospitality industry is highly preferred

Employee reports directly to the department supervisor and/or the Association Manager of the community.

This job description is not intended to cover all duties and responsibilities. Duties may change based on operational needs.