Medical Office Associate - Contingency Pool

Penn State Health - Hershey Medical Center

Location: US:PA: State College

Work Type: PRN

FTE: 0.001

Shift: Day

Hours: 7:00a - 5:30p

SUMMARY OF POSITION:

The Penn State Health Medical Group – Contingency Pool is seeking a customer service-focused Medical Office Associate (MOA) to join the travel pool team! Spanning over a variety of counties in the South-Central PA area including Dauphin, Cumberland, Lancaster, York, and Berks counties; the MOA will be expected to float to different Academic Practice Division (APD) Medical Group offices for daily/weekly work assignments. The APD-based offices do range from General Primary Care to single or multi-specialty offices, so no two-day are alike!

The Medical Office Associate of the Contingency Pool will be expected to perform the following duties throughout their designated assignments: check patients in and out of appointments, schedule follow-up appointments, verify insurance, complete referrals, collect co-pay, and complete end-of-day reconciliation while acting on behalf of the core staff. The MOA should anticipate completing administrative duties as assigned by the host office.

The ideal MOA for this position will be able to work within a team environment and independently. With each assignment, it will be expected that the Medical Office Associate will meet not only the Contingency’s Pool expectations but also those of the assigned office. It is important to be punctual and the 8-week introductory training course must be completed in full, absence during initial training is discouraged. Apply today!

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.

• Utilizes working knowledge of billing system to include registration, scanning and charge entry.

• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.

• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards. Maintains working knowledge of requirements for all current insurance and billing information. Obtains signatures and appropriate authorization information.

• Collects co-payments and payments according to cash collection standards. Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.

• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.

• Composes professional and effective e-messages and emails related to patient care needs.

• Assists as needed with patient correspondence including faxes and patient letters.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

Position Medical Office Associate - Contingency Pool

Location US:PA:State College | Clerical and Administrative | PRN

Req ID 94343