Dealer Systems Business Operations Lead

Job Description

The Role

The Dealer Systems Business Operations Lead owns the day-to-day business operations, product strategy, and ongoing support of the systems that manage GM’s global dealer network and dealer contractual processes. The portfolio includes GM’s business-critical Dealer Information Database (GMDID) and Dealer Network Planning System (DNPS) mainframe applications, as well as integrated systems supporting dealer changes, document management, electronic signatures, financial transactions, and reporting. This role supports a team responsible for a broad range of business processes and system operations while partnering with global business teams, technical teams, financial institutions, and other key stakeholders. Success in this position requires a strong combination of technical expertise, business acumen, leadership, and experience leveraging mainframe, mid-range, and relational database environments.

What You’ll Do

• Serve as the business and technical subject matter expert for GM’s Dealer Information Database (GMDID) and Dealer Network Planning System (DNPS), including integrations with dependent mid-range systems such as the Dealer Contractual Information Change Request system (DCICR), Dealer Network Planning System–Document Management System (DNPI-DMS), and e-signature platforms.
• Lead the Business Intake Request process, evaluate proposed changes, and coordinate priorities across business and technical stakeholders.
• Oversee the maintenance of global dealer and non-dealer sites and ensure the accuracy, integrity, and availability of data across supported systems.
• Own the Dealer Lookup Tool and oversee routine system health checks, issue resolution, and operational support.
• Manage global dealer changes, including field realignments, organizational changes, and other updates affecting dealer-network structures.
• Manage dealer contractual systems and partner with the Dealer Contract Group to assess the downstream impacts of dealer changes and support the creation, storage, retrieval, and management of GM dealer contractual documents.
• Partner with the General Motors Treasurer’s Office to manage financial relationships between GM and its dealers, oversee the Electronic Funds Transfer process, and serve as the primary contact for participating dealers and financial institutions.
• Support daily business operations involving billing and receivables systems, including VBARS and OTDS.
• Maintain GM data and system security in accordance with corporate policies, controls, and security requirements.
• Serve as the Dealer Systems process lead for corporate initiatives that introduce change or require system integration. Govern changes to data elements and business processes to minimize risk and disruption to GM’s daily operations.
• Lead, coach, and support the Systems Team while ensuring that operating procedures, process documentation, and reference materials remain accurate and current.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree; preferably with a business technical focus in systems, analytics, or quantitative disciplines preferred.
• 5+ years of experience in business systems, operations, or analysis; preferably within automotive, multi-unit retail, or financial services environments.
• Technical knowledge of mainframe or mid-range systems, including system operations and management, query development and execution, scripting, data import and export, and data manipulation.
• Demonstrated knowledge of and experience with SQL and relational databases.
• Familiarity with artificial intelligence tools and the ability to apply them to support business processes, analysis, or operational efficiency.
• Demonstrated ability to work cross-functionally, influence stakeholders, prioritize competing demands, manage multiple concurrent

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Strong analytical, problem-solving, communication, and technical-writing skills.
• Strong attention to detail, sound judgment, adaptability, and the ability to work independently in a challenging environment.
• Working knowledge of Databricks (DBX).
• Experience in testing, project management, technical writing, and process documentation.
• Experience managing business-critical systems and leading operational support activities.
• Knowledge of financial systems and processes, including experience working with financial institutions and ACH or drafting processes.
• Experience with dealer contractual processes in a corporate environment that supports a dealer distribution network.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

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