Vault Teller - Frankfort, KY

Vault Teller

Position is not eligible for remote work.

A Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations. A Vault Teller is responsible for all cash and coin in a location's vault. This position will be required to work into a Saturday rotation.

Essential functions, duties, and responsibilities include, but are not limited to:

• Greets all customers and visitors when they enter the location lobby or approach the drive-thru
• Orders currency and coins for location
• Counts and records money received and sent for shipment from Federal Reserve and other Bank locations
• Balances vault currency and coin daily
• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
• Identifies counterfeit currency
• Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
• Explains, promotes, and sells specialized products such as cashier's checks and prepaid gift cards
• Exchanges foreign currency
• Performs services for customers including ordering bank cards and checks
• Records all transactions promptly, accurately, and in accordance with bank procedures
• Performs as a team member in allocating and coordinating the workflow
• Answers inquiries regarding checking and savings accounts and other bank related products
• Assists customers in solving account errors or problems, providing account balances, etc.
• Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
• Promotes and maintains positive relations with all contacts, customers, and potential customers
• Assists with training for Tellers and Customer Service Representatives
• Assists the Teller Supervisor with answering questions regarding bank policies and procedures
• Opens, closes, and maintains customer accounts, including checking, savings, CDs, and IRAs
• May be responsible for bank openings and/or closings
• May be required to work drive-thru

Education, experience, and qualifications:

• Education: Required: High School or GED
• Years of experience: Minimum: 2 Two (2) years of teller experience required; customer service experience preferred
• License/Certification: Required: Independence Bank Teller Certification within 6 months
• Required: Independence Bank Vault/Lead Teller Certification within 6 months
• Additional qualifications: Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months

Core competencies:

• Customer service skill
• Customer/client orientation
• Cash handling
• Oral communication skills
• Problem-solving skills
• Accuracy and attention to detail
• Situational judgment skills
• Ability to maintain confidential information
• Clerical and administrative skills

Working conditions:

• Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel requirements:

• Requirement: Frequency: No travel required Never or Rarely
• Mandatory vacation: Position requires incumbents to be off work for a minimum of five consecutive business days

Physical requirements:

• Sitting (remaining in a seated position): Occasionally
• Standing (remaining on one's feet in an upright position without moving about): Constantly
• Walking (moving about on one's feet): Frequently
• Lifting (raising or lowering an object from one level to another): Occasionally
• Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder): Frequently
• Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force): Occasionally
• Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral): Constantly
• Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard): Constantly
• Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers): Constantly
• Stooping (bending downward and forward by bending spine at the waist): Occasionally
• Squatting/Crouching (bending body downward and forward by bending legs and spine): Occasionally
• Kneeling (bending legs at knees to come to rest on knee(s)): Never or Rarely
• Crawling (moving about on hand and knees or hands and feet): Never or Rarely
• Climbing (ascending or descending ladders, stairs, ramps): Never or Rarely
• Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly): Constantly
• Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically): Constantly
• Near Visual Acuity (clarity of vision at approximately 20 inches or less): Constantly
• Far Visual Acuity (clarity of vision at approximately 20 feet or more): Constantly
• Additional physical requirements: May require lifting up to 25 pounds