Embroidery/Monogram Lead

Job Description

Job Description

iDrive Fulfillment is a growing, multi-site third-party logistics (3PL) and fulfillment company, and we're looking for a hands-on Value-Added Services (VAS) Manager to lead our customization team. If you thrive in a fast-paced operation, care about quality, and enjoy developing a team, we'd love to talk.

In this role you'll manage daily VAS workflows — hemming, embroidery, appliqué, engraving, and other customer-specific customization services — making sure work is completed accurately, efficiently, and on time to client specifications and quality standards.

Compensation: $40,000–$55,000 per year, depending on experience.

What You'll Do

• Manage daily VAS workflows and make sure client work orders and special-project instructions are clearly communicated to Team Leads and associates.
• Plan project timelines, capacity, labor, and staffing to hit operational and cost targets; prioritize around deadlines, launches, and seasonal peaks, and escalate constraints before they impact clients.
• Partner with AM/CX to scope new VAS programs — estimating labor, equipment, and materials and confirming feasibility before commitments are made to clients.
• Own quality: enforce inspection checkpoints, investigate errors and complaints, and run root-cause analysis to reduce defects, rework, and customer impact.
• Track and reduce product damage — proper identification, system damage-outs, damage logging, and corrective action to control loss and cost.
• Lead, coach, and develop Team Leads and associates: set daily goals, run standups, manage performance, and partner with HR on associate needs and progressive corrective action.
• Oversee new-hire training on SOPs, customer-specific instructions, equipment, and quality checks; cross-train for labor-share flexibility.
• Uphold OSHA and safety standards — PPE, equipment upkeep, and 5S practices in a safe, organized VAS area.
• Coordinate cross-functionally with Receiving, Inventory, Returns, Production, Outbound (DTC & Wholesale), AM/CX, and IT, and keep materials and supplies stocked cost-effectively.
• Report department KPIs (completion, productivity, labor efficiency, quality/error rates, damages) and drive continuous improvement across workflows and equipment.

What You Bring

• 3+ years in a fulfillment, warehouse, production, or manufacturing environment, including 2+ years leading or supervising a team.
• Proven ability to manage workflows, timelines, capacity, and labor to hit productivity and cost targets.
• Strong quality-control orientation — inspection, root-cause analysis, and corrective/preventive action.
• Solid leadership and coaching skills, with the ability to hold a team accountable for productivity, quality, safety, and attendance.
• Strong communication and cross-functional coordination.
• Working knowledge of OSHA/safety standards, PPE, and 5S.
• Comfort with warehouse/inventory systems and basic KPI reporting.
• Availability to work on-site and support seasonal peaks, including flexible or extended hours as needed.

Nice to Have

• Direct VAS/customization experience (embroidery, hemming, appliqué, engraving, screen printing).
• Third-party logistics (3PL) or e-commerce fulfillment background.
• Bilingual (English/Spanish).
• Familiarity with Paycom or a similar HRIS/timekeeping system.

Education

• High school diploma or GED required.
• Associate's or Bachelor's in Operations, Supply Chain, Business, or related field preferred.

Why Join Us

• Competitive pay ($40K–$55K).
• Opportunity to lead and grow a key operational function.
• Collaborative, supportive team environment.
• Growth potential as the company continues to expand.

iDrive Fulfillment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.

Company Description

iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.