Account Manager

Job DescriptionJob DescriptionPosition SummaryThe Account Manager oversees a janitorial team executing a high level of customer care for a single client location near Palo Alto, CA. The Account Manager oversees all daily operations of the janitorial team and will ensure a safe and respectful work environment for all.Key ResponsibilitiesDirects and manages key operational functionsDevelops and maintains relationships of trust and engagement with on-site clientEnsures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standardsImplement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focusDevelops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.Builds a culture of work safety and leads by example with one's own safe behaviorHires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriateConducts regular operations staff / training meetings with all direct reportsManages budget and controls expenses effectivelyUses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipmentSkills and QualificationsUnderstanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices?Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skillsVisionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team??Highly motivated and results oriented?Strong analytical and decision-making skillsAbility to identify and solve complex problemsHigh emotional intelligenceExceptional customer serviceExcellent oral and verbal communication skillsStrong continuous improvement mindsetHighly adaptable to changes in the work environment and competing demandsEducation and Experience5+ years of leadership experience leading a complex team. Janitorial, distribution services or other service-related industry experience preferredDemonstrated ability to provide leadership with responsibility for a decentralized and highly diverse workforceBusiness ConductCommits to behave in compliance with the company’s values and Code of Conduct.Builds a culture of work safety and lead by example with one’s own safe behavior.Ensures one’s own compliance with the Company’s published Operating Standards.Treats co-workers with respect and approaches conflict with positive intent and professionalism.Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.EEO StatementMarsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.\nCompany DescriptionMarsden Services is a facility services provider operating throughout the United States. Marsden was established in 1952 and today has over 9,000 associates and more than 50 office locations. Every day, our associates support thousands of clients with quality-based, customer-focused solutions. We provide clients across the country with clean, safe, and healthy workplaces.Company DescriptionMarsden Services is a facility services provider operating throughout the United States. Marsden was established in 1952 and today has over 9,000 associates and more than 50 office locations. Every day, our associates support thousands of clients with quality-based, customer-focused solutions. We provide clients across the country with clean, safe, and healthy workplaces.