Property Management Leader, Housing Operations

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures. This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

POSITION SUMMARY

The Associate Director of Property Management supports the Director of Property Management in leading daily operations across a diverse portfolio of Permanent Supportive Housing (PSH), Single Room Occupancy (SRO), and affordable housing communities. This role is responsible for driving operational performance, ensuring regulatory compliance, and building strong, service-oriented site teams that support housing stability for vulnerable populations. The Associate Director serves as a key operational leader, bridging strategy and execution while ensuring consistency, accountability, and high-quality resident experience across all properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations & Portfolio Oversight Oversee day-to-day property management operations across assigned portfolio, including occupancy, rent collection, unit turnover, and work order completion Monitor and drive key performance indicators (KPIs) including vacancy rates, delinquency, unit turn times, and habitability standards Ensure consistent implementation of property management policies, procedures, and best practices across all sites Partner with Facilities to coordinate maintenance operations, capital needs, and preventative maintenance programs Compliance & Regulatory Management Ensure full compliance with applicable regulations including HUD, LIHTC, and local funding requirements Oversee certification and recertification processes, ensuring accuracy, timeliness, and audit readiness Partner with Compliance team to correct file deficiencies, resolve discrepancies, and strengthen internal controls Support preparation for audits, inspections, and funder reviews Leadership & Team Development Supervise Property Managers and site-level staff, providing coaching, accountability, and performance management Lead regular site check-ins, portfolio reviews, and staff trainings Foster a culture of accountability, inclusion, and service excellence Support recruitment, onboarding, and retention of diverse and high-performing teams Resident Relations & Services Coordination Promote a housing-first, trauma-informed approach to resident engagement Support site teams in managing resident concerns, grievances, and conflict resolution Collaborate with supportive services partners to ensure coordinated care and housing stability Ensure compliance with fair housing and reasonable accommodation requirements Monitor property financial performance, including operating expenses and revenue Review rent rolls, tenant ledgers, and delinquency reports to ensure accuracy and timely follow-up Support budget development and ongoing financial forecasting Implement strategies to improve collections and reduce financial risk Systems & Reporting Ensure effective use of property management systems (e.g., Yardi) for operations, reporting, and compliance tracking Develop and maintain reporting tools to track performance and identify trends Provide regular portfolio updates to the Director of Property Management and executive leadership

QUALIFICATIONS

Bachelor’s degree in Business, Public Administration, or related field (Master’s preferred) Minimum 5–7 years of progressive property management experience, with at least 2 years in a leadership role Strong experience in affordable housing, PSH, SRO, or similar environments Working knowledge of HUD, LIHTC, and local housing regulations Demonstrated experience managing multi-site operations and diverse teams Strong analytical, organizational, and communication skills Open and acceptable to feedback Joyful and optimistic with an authentic level of compassion; emotionally mature with a good sense of humor Ability to use discretion and maintain confidentiality

OTHER REQUIREMENTS

Must secure fingerprint image screening and annual TB screening Ability to respond in person or by phone to urgent operational issues as needed after hours or on weekends Prolonged periods of sitting/standing at a desk and working on a computer Possession of a valid CA DL and driving record that meets the agency’s insurability standards Ability to regularly travel between ECS locations as needed Occasionally required to stand, walk, bend, stoop, reach, and lift or carry materials weighing up to 35 lbs.

MISSION ESSNTIAL

Demonstrate behavior that supports the organization’s mission, vision, and values. Adhere to all company and department policies and procedures Communicate effectively and model integrity, fairness, and ethical business practices ECS offers industry leading healthcare benefits to support your physical and mental well-being. ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all #J-18808-Ljbffr Episcopal Community Services of San Francisco