On-Site Warehouse Fulfillment Specialist (Medical Records) - Mesa, AZ

Fulfillment Specialist

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform including benefits navigation, care management, home care resources, health information management, and more Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit

This position is located on-site in Mesa, AZ!

Job Summary

The Fulfillment Specialist is responsible for supporting the Central Operations team in the delivery of medical records. This role will primarily focus on print, packaging, delivery, and maintenance of the equipment required to execute these tasks.

Essential Functions

• Print and package paper records for delivery, ensuring the print queue is consistently maintained within 1 business day.
• Burning images/records to CD and packaging for delivery, ensuring queue is consistently maintained within 2 business days.
• Execute basic maintenance and upkeep of machinery and applications, including opening tickets as needed.
• Complete quality control steps to prevent unauthorized disclosure and ensure proper delivery.
• Support other queues, primarily in Central Operations, as shifting needs of the business require.
• Support in training of other colleagues as needed.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Specific Skills/Attributes

• Ability to escalate questions and issues appropriately to the attention of the Lead, Manager, and/or Director.
• Communicate in a professional and respectful manner.
• Ability to meet production and quality goals.
• Prompt review and response to all communications.
• Ability to pay very close attention to detail.
• Ability to work in a fast-paced, production-oriented environment.
• Ability to work well in a small team environment.
• High level of reliability, productivity and professionalism.

Qualifications

• High School Diploma or equivalent required.
• Basic Computer literacy required.
• Experience with Microsoft tools such as Outlook, Word, and Excel.
• Ability to sit or stand for long periods of time.
• Physical ability to lift and carry up to 50 lbs. of materials.
• Required to pass an industry related course and exam within 6 months of hire.
• Local to Mesa, AZ!

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.