Customer Experience Specialist

Auto Damage Customer Specialist

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

As an Auto Damage Customer Specialist, you'll provide reassurance and assistance when customers need it most. Our Customer Experience team supports our customers on the front lines. As part of this team, you'll work in a fast-paced, call-center environment, supporting customers primarily through phone interactions, as well as email, text, and chat options to best serve our customers. You'll oversee the auto damage repair process for GEICO's customers, claimants, and partners, ensuring prompt and efficient resolutions.

Compensation & Incentives:

• Starting Salary: $30.53 per hour which is $61,500 annually.
• Differentials: +10% for evening shifts; +20% for weekends.
• Bonuses: $1,500 sign-on for licensed candidates.

Benefits:

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

Professional Growth:

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• GEICO's industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility.

Workplace Flexibility:

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
• Office Location: 2280 N Greenville Ave, Richardson, TX 75082

How You'll Make a Difference:

• Customer Interaction: Coordinate repairs and oversee rental vehicle authority, car seat replacements, or additional covered policy endorsements.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For:

• Experience & Qualifications:
  • Customer-facing experience preferred.
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • Active Adjusters license preferred (training and exam fees provided).
  • High School Diploma or GED required; College degree preferred.
• Core Skills:
  • Strong customer service, interpersonal, problem-solving, and empathy skills.
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
  • Available to work evenings, weekends, and holidays.

The GEICO Pledge:

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.