Customer Service Support Lv2
Omni Inclusive
Customer Service Generalist
Schedule: Monday through Friday: 8:00-4:30 PM CST; 30 minute lunch. Must have EDI (Electronic Data Interchange) and AS400. Customer will send orders through EDI. Not seeking someone from a Call Center environment. The Customer Service Support 2 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Responsibilities include:
- Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
- Assist in updating internal stakeholders on order status and any issues.
- Support the generation of order related documents as outlined in established processes.
- Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
- Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
- Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
- Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned.
Minimum Qualifications:
- High school diploma, secondary education level or equivalent.
- Two years of related work experience.
Preferred Qualifications:
- This will be a hybrid role - candidate should be prepared to be in our Olathe, KS office 2 days per week (Mondays and Wednesday onsite required).
Vacancy posted 17 days ago
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