Patient Experience Representative II- MEHC Early Intervention (onsite)

This position is 100% onsite at the Jamaica Plain location, Martha Eliot Health Center. Position Summary / Department Summary The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities Interacts and provides positive and effective customer service to patients and families. Responds to routine inquiries about hospital protocol, policies and procedures. Greets and directs patients, families, and visitors. Manages large amounts of inbound and outbound calls in a timely manner. Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, generates patient labels and identification bracelets. Prepares admission‑related documentation and patient chart process, to ensure a seamless and timely admission process. Notifies Charge RN of patient arrival. Processes patient transfer/discharge paperwork. Confirms discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up. May be required to assist with end‑of‑life procedures with Bereavement Coordinator. Answers, screens and routes telephone calls. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Opens and sorts mail, delivers and retrieves patient records, photocopies materials, sorts, collates and distributes documents. Activates overhead announcements (Admissions, Code Blues, Staff Assists). Other duties as assigned. Minimum Qualifications Education High School Diploma / GED Experience Internal: Minimum 6 months as a PER External: Minimum of 6 months relevant healthcare experience. PER positions are currently eligible for a sign‑on bonus of $2,000 for full‑time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months). #J-18808-Ljbffr Boston Children’s Hospital