Desktop Support Technician

We are looking for an experienced Workstation Specialist to provide Tier 2 desktop support and technical services in an enterprise environment. This role involves supporting end users across multiple locations, troubleshooting hardware and software issues, deploying new equipment, and maintaining enterprise IT infrastructure Responsibilities s:Install, configure, and troubleshoot desktops, laptops, printers, and periphera lsProvide Tier 2 support for hardware, software, and network-related issu esInstall and support Windows operating systems and enterprise applicatio nsConfigure and troubleshoot VPN connectivi tyPerform workstation imaging, deployments, and upgrad esInstall and troubleshoot Cat5e/Cat6 network cabli ngSupport Active Directory user and workstation administrati onManage support tickets and maintain technical documentati onConfigure and support mobile devic esAssist with inventory management and equipment deploymen tsProvide excellent customer service while supporting multiple office locatio Required Skil ls:4+ years of experience supporting enterprise PC hardware and software in a LAN/WAN environm entExperience with laptop and docking station deployment and supp ortExperience supporting multifunction print ersExperience with ticketing systems such as Remedy or simi larExperience installing and terminating Cat5e/Cat6 network cabl ingStrong troubleshooting and communication ski llsValid Driver's License with the ability to travel as nee #J-18808-Ljbffr