Patient Care Coordinator - Eden Prairie Orthodontics

Patient Care Coordinator

The Dental Specialists Eden Prairie Orthodontics is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our team. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their specialty dental care journey.

At The Dental Specialists, our Patient Care Coordinators are essential members of the patient care team. We understand that exceptional patient experiences begin with compassionate service, clear communication, and attention to detail. As a leading specialty dental organization, we are committed to supporting our team members through collaboration, professional development, and a shared dedication to delivering outstanding care.

What you can expect:

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and orthodontia coverage
• Paid time off and paid holidays
• 401(k) with company match and Roth options
• Health savings account and flexible spending account options
• Life insurance and short- and long-term disability coverage
• Pet insurance
• Employee Stock Purchase Plan (ESPP) purchase options
• Company-supported continuing education and professional development
• Opportunities for growth and career advancement
• A doctor-led, patient-centered culture focused on clinical excellence
• The opportunity to work alongside highly skilled specialists and support teams
• A network of practices across Minnesota and western Wisconsin

Dental experience is welcome but not required. We encourage candidates with proven backgrounds in customer service, healthcare, hospitality, retail, administration, or other service-focused industries to apply.

Wage range: $24.00-$27.15 per hour

Responsibilities

Responsibilities:

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Skills & qualifications:

• Warm, friendly, and professional with a passion for helping others
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Strong multitasking and schedule coordination abilities
• Positive attitude and commitment to outstanding customer service
• Comfort learning and utilizing new technology and software systems
• Proficiency with Microsoft Office and general data entry skills
• Strong problem-solving skills and a proactive approach to supporting patients and teammates
• Dental insurance knowledge is a plus, but not required
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred

Work Schedule

Monday- (Eden Prairie) 7:30am-5:15pm

Tuesday- (Maple Grove) 7:30am-5:15pm

Wednesday- (Eden Prairie) 7:30am-5:15pm

Thursday- (Eden Prairie) 7:30am-5:15pm

Friday- OFF

***Summer (June-Aug) hours are adjusted to 7:00am-4:15pm

Company Information

What makes this role special:

As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day.

If you are looking for a role where you can build meaningful connections, develop new skills, and be part of a collaborative team, we would love to connect with you!

A legacy of specialty care and support:

Since 1998, The Dental Specialists has been owned and led by doctors who are passionate about providing exceptional patient-centered specialty care. We are committed to helping team members succeed through comprehensive training, one-on-one mentoring, and ongoing support. Our practices combine a welcoming environment with advanced technology, allowing our teams to deliver outstanding experiences and high-quality care to every patient.

What our team is saying:

"Working for The Dental Specialists has been a fulfilling job that is centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success!"

The Dental Specialists Operations Team