Patient Care Coordinator

Patient Care Coordinator

San Diego Fertility Center is a world-class reproductive center. With more than 70 years of collective experience diagnosing and treating infertility, SDFC is a leading fertility provider in San Diego, and is proud to host patients from throughout the world for IVF and other fertility treatments.

SDFC is seeking a full-time, Patient Care Coordinator for our Del Mar location. The Patient Care Coordinator (PCC) serves as a primary point of contact for patients undergoing fertility treatment. This role is responsible for coordinating care across the clinical, financial, and administrative aspects of a patient's journey. The PCC ensures patients are prepared, educated, financially cleared, and supported throughout all phases of treatment while maintaining accurate and complete documentation in the electronic medical record (EMR).

General Duties:

• Serve as a consistent liaison between patients, physicians, nursing staff, embryology, and financial teams
• Facilitate timely, clear, and compassionate communication with patients regarding next steps, instructions, and expectations
• Educate patients on the treatment process, required testing, timelines, and key milestones
• Ensure patients are informed, prepared, and up to date at each stage of care

Physician Schedule & Appointment Management

• Manage and support physician schedules related to patient visits and treatment cycles
• Assist patients with scheduling appointments, procedures, and follow-up visits
• Coordinate care to ensure appropriate sequencing of visits and testing

Chart Preparation & EMR Management

• Prepare and review patient charts in the EMR prior to appointments and treatment cycles
• Ensure all required documentation, labs, imaging, and consents are complete and current
• Maintain accurate, organized, and timely chart updates throughout the patient's care

Pre-Cycle Testing & Consenting

• Coordinate and track required pre-cycle testing, including labs and diagnostic procedures
• Review testing requirements with patients and ensure completion prior to treatment start
• Facilitate patient consents and confirm all required forms are signed and documented

Financial Clearance

• Coordinate with the financial team to ensure patients are financially cleared prior to treatment
• Communicate financial requirements, approvals, and outstanding items to patients as needed

Treatment Planning & Cycle Preparation

• Prepare patients for their treatment calendar and review key dates, medications, and expectations
• Order pre-treatment medications per physician protocols and clinic processes
• Prepare patient charts for treatment cycles, ensuring all components are complete prior to cycle start

Quality & Compliance

• Ensure adherence to clinic policies, protocols, and regulatory requirements
• Maintain patient confidentiality and HIPAA compliance at all time
• Other duties as assigned.

Qualifications

• High school diploma required; associate's or bachelor's degree preferred
• Minimum of 12 years of experience in fertility or women's health experience
• Experience working with EMRs required
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple patients and tasks in a fast-paced environment
• Compassionate, patient-centered approach with high emotional intelligence

Preferred Experience

• Fertility, OB/GYN, or specialty healthcare experience
• Familiarity with fertility treatment cycles, medications, and terminology
• Experience coordinating insurance, authorizations, or financial clearance

Core Competencies

• Patient advocacy and education
• Time management and prioritization
• Accuracy and documentation
• Team collaboration
• Professionalism and discretion

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.