Field Service Tech I - Lake Havasu, Bullhead City or Kingman, AZ

Position Summary Position in Lake Havasu, Bullhead City or Kingman, AZ & surrounding areas. The role involves speaking to customers and addressing their lottery machine service break‑fix, installation and maintenance needs. We are hiring field service professionals (no lottery industry experience required). The focus is customer service training, lottery equipment support, and on‑site service. Company‑paid uniforms, shoes, mobile phone, competitive pay, company vehicle & tools, safety benefits, health benefits, paid holidays, PTO, dental and vision benefits are provided. Job Duties Performs client‑site servicing, repair, survey and/or installation of company product(s). May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues. Qualifications Understanding of and some experience with troubleshooting computer software and hardware technologies. Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction skills. Promptly respond to customer/management request and feedback. Self‑starter with motivation and ability. Strong organization and time management skills to handle multiple responsibilities efficiently and promptly. Strong judgement and problem solving skills to determine most cost effective repair/resolution. Ability to prepare and analyze reports to identify product failure trends and service ability issues. Ability to lift, install and move large self‑service equipment (occasionally up to 50 pounds); climb ladders as needed. High School Diploma or equivalency. Pass background check and a clean driving record. Pass an AZ‑DOT written/driver skills requirements. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must regularly sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus while working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If the position requires work in the field, production, and/or warehouse, personal protective equipment must be used. Location & Schedule Location: Lake Havasu, Bullhead City, or Kingman, AZ and surrounding areas. The role will work weekends on a rotating schedule every other weekend and will also require on‑call coverage as needed. Pay Rate $18.50/hour. Equal Opportunity Employer SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, refer to the EEOC Poster. #J-18808-Ljbffr Scientific Games, LLC