Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in December 2001, and today we’re a dedicated team of five working together to serve our clients and community. After graduating in 1989 with a dual major in marketing and business management, I began my career with State Farm in the claims department in 1990. Becoming an agent allowed me to return to my hometown of Mt. Vernon and use my experience to make a difference for the people here.

Community involvement is an important part of who we are. I serve as a school board member for Mt. Vernon City Schools, and our office participates in a variety of local events throughout the year to support and connect with our neighbors.

We’re looking for a motivated self-starter to join our team—someone who always puts the customer’s needs first. The ideal team member is a strong listener, able to understand what clients truly need and recommend the right solutions. Building trust and developing long-term relationships is at the heart of what we do, and we’re excited to welcome someone who shares that same passion.

If you’re ready to join a team that values service, relationships, and community impact, this could be the perfect opportunity for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tim Workman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.