Enrollment/Billing Representative

Collections Specialist Job Description About CarepathRx CarepathRx is transforming pharmacy care delivery for health systems and hospitals, delivering improved patient outcomes that drive clinical, quality, and financial results. Through the industry’s most comprehensive, end-to-end hospital pharmacy care delivery model, CarepathRx is turning hospital pharmacy into an active care management strategy and revenue generator while providing support across the patient’s complete healthcare journey. The company takes an enterprise approach, providing a powerful combination of technology, market-leading clinical pharmacy services, and wrap-around services that optimize pharmacy performance across the enterprise for fully integrated pharmacy operations, expanded healthcare services, improved ambulatory access, minimized clinical variation and new health system revenue streams. Today, CarepathRx serves more than 15 health systems and 600 hospitals, with more than 1,500 employees nationwide. CarepathRx offers a competitive salary and comprehensive benefit plan. For more information, please visit Summary We are seeking a dedicated Medical Collections Specialist for our Revenue Cycle Team. In this position you will be responsible for the collections of insurance claims. Essential Duties and Responsibilities Understand Third Party Billing and Collection Guidelines. Identify root cause of issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Meet quality assurance, benchmark standards and maintain productivity levels as defined by management. Contacts payer, or patient as appropriate Documents all collections activity in patient collections notes Documents work performed/action taken on AR Aging Report and/or Over/Under Report Process all Payer appeal requests within the time frame required by the Payer Processes all approved adjustments Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer Reviews patient information in appropriate system to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required Able to identify errors, correct claims and reprocess for reimbursement Able to read and interpret an EOB for accurate understanding of denial Knows how to investigate claims, contracts for reimbursement Performs other duties as assigned QUALIFICATIONS Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school graduate or equivalent. Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary. High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment Experience in medical field and administrative record management Strong customer service background Skills, Knowledge, and Abilities Ability to communicate with patients, payors, outside agencies, and public through telephone, electronic and written correspondence. Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable, and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Knowledge of Home Infusion Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division Self-motivation, organized, time-management and deductive problem-solving skills Work independently and as part of a team Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred. Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial. Medicare knowledge of billing requirements specific to DMEMAC HCN360 and CPR+ knowledge preferred. CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. Drug-free work environment. Must be eligible to work in this country. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.