Salesforce Analyst

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
A Salesforce System Analyst III is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams.

This department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

What you will do

• Performs operational support, maintenance and system configuration as defined in departmental operating procedures.
• Identifies, analyzes and resolves data and system issues of advanced complexity.
• Works independently and leads small teams in support of team initiatives and projects.
• Gathers requirements, develops specifications prepares and reviews documentation.
• Develops, validates and executes comprehensive test plans.
• Performs 24/7 on call support if applicable.
• Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors and colleagues.
• May be considered the Subject Matter Expert in their area of application or domain.
• Educates and coaches other team members.
• May be required to travel to/from and work in the various CHOP locations, including patient care areas.
• May be required to travel for mandatory certifications.
• May be designated a "Health Care Worker"
• May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
• Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Education Qualifications

• Bachelor's Degree - Required
• Bachelor's Degree Computer Science, IS, Business, or Healthcare - Preferred

Preferred Certification

• Salesforce Administrator, Developer, or Consultant certification

Experience Qualifications

• At least two (2) years experience working within a healthcare environment and within Information Systems - Required
• At least three (3) years working within a healthcare environment and within Information Systems - Preferred
• Relevant experience (1-3 years) working with the Salesforce platform as an administrator, developer, or consultant.
• Experience working directly with users to collect and analyze requirements, solve technical problems, and address data issues.
• Experience with statistical programming languages, SQL, data visualization, and statistics.

Skills and Abilities

• Proficient at managing and analyzing data.
• Exceptional analytical and conceptual thinking skills.
• Excellent communication and teamwork skills.
• Intermediate critical thinking, problem-solving and troubleshooting skills.
• Proficient skills in Microsoft Office products.
• Proficient skills with data visualization and reporting tools.
• Basic ability to facilitate meetings.
• Basic documentation skills.
• Excellent communication and teamwork skills. (Required proficiency)
• Advanced critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
• Proficient skills in Microsoft Office products. (Required proficiency)
• Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
• Advanced documentation skills (Required proficiency)
• Mentoring and teaching of staff (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$101,300.00 - $129,100.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.