Enrollment and Billing Representative

Company : United Concordia Dental

Job Description :

JOB SUMMARY

This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.

This is a Call Center environment type of position.

Work Schedule: Monday - Friday, 11:30 AM - 8:00 PM Eastern Time.

Must be a US Citizen.

ESSENTIAL RESPONSIBILITIES

• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
• Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications to clients/members.
• Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
• Conduct research to ensure issue resolution.
• Other duties as assigned or requested.

EDUCATION

Required

• High school diploma / GED

Preferred

• Associates Degree in Business or a related field OR
• Bachelor’s Degree in Business or a related field

EXPERIENCE

Required

• 3 years of related, progressive experience
• Experience using Microsoft Office Applications
• Experience in Billing/Enrollment and/or Customer Service

Preferred

• Prior finance related experience
• Prior healthcare industry experience
• Prior Enrollment and Billing experience

SKILLS

• Strong financial aptitude
• Solid customer service/phone skills
• Attention to detail
• Organizational skills
• 10-key data entry with both quality and speed
• Basic accounting knowledge and ability to reconcile enrollment and/or payment information
• Proven ability to analyze and resolve problems
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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