Extra Board CSR - Pittsburgh

Extra Board CSR - Pittsburgh

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Essential Functions The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains. Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports. Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station. Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms. Required to perform janitorial duties. Handle checked baggage, package express and company materials in the station and on/off train.

Minimum Qualifications Proficient with baggage & express operation and be able to quote rates & information. Able to lift items that weigh up to 50lbs. Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor). Must have a High School Diploma or GED. Valid Driver's License required

The hourly range is $29.29 $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits Some benefits are subject to the collective bargaining agreement.