Inbound Collections Specialist

Job Description

Job Description

About the Role:

North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day.

Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job.

Do I need collections experience?

No! An understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person!

What we offer:

• Cash bonuses
• 401k benefits with employer contributions
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Excellent attendance earned time off, with ability to earn 6 days off yearly
• A paid day off on your birthday!
• Paid Training
• A wage base of $20/hour, plus a commission schedule
• 8:00 am - 4:30 pm or 8:30 am to 5:00 pm Shifts
• Top collector, and attendance luncheons

Our company is growing at a rapid rate, and future management opportunities will eventually be available.

Required skills: #

• Reliable and dependable (good attendance is a must)
• Effective communication skills
• Problem solving and analytical skills
• The ability to multi-task
• A positive attitude and a focused mentality
• Working knowledge of computers

Minimum Education #

• High school diploma or equivalent

We have an outstanding work environment in a very professional, positive office setting that is centrally located at 1600 West 2200 South.

Visit our website to hear what our employees think about working here: recovery.com/employee -reviews.html Or you can watch our employee testimonials by clicking this link:

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Supervisor

Work Remotely:

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Salary: $20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Salt Lake City, UT 84119: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Responsibilities:

• Handle inbound calls from customers regarding outstanding account balances and payment arrangements
• Negotiate payment plans and settlements in accordance with company guidelines and compliance standards
• Accurately document all account activity and customer interactions in the collections management system
• Review and verify account information to ensure accuracy before processing payments or adjustments
• Provide exceptional customer service while maintaining professionalism in sensitive financial conversations
• Meet or exceed individual performance metrics including call resolution, recovery rates, and productivity goals
• Adhere to FDCPA regulations and internal compliance policies at all times

Requirements:

• Prior experience in collections, customer service, or a call center environment preferred
• Strong verbal communication and active listening skills
• Ability to handle high call volumes in a fast-paced environment
• Familiarity with FDCPA guidelines and debt collection compliance is a plus
• Proficient in basic computer navigation and data entry
• Self-motivated with a results-driven mindset and attention to detail
• High school diploma or GED required

About Us:

North American Recovery is a trusted name in the debt recovery industry, proudly serving clients from our West Valley City, UT headquarters. We are committed to treating every customer with respect and professionalism while delivering outstanding results for our clients. Our team-oriented culture, competitive compensation, and opportunities for advancement make North American Recovery a place where employees truly thrive.