Medical Support Assistant

Advanced Medical Support AssistantDuties include but are not limited to the AMSA functions which include monitoring clinical flow processes and supporting patient and unit's needs. They assist with the facilitation of inpatient admissions, transfers, and discharges; help with the organization and tracking of medical orders and tests (i.e. laboratory samples, x-rays, CT scans, MRI scans, ultrasounds); and schedule appointments and consultations. The Advanced MSA's utilize and review various reports including but not limited to the missed medications and medication effectiveness reports and the surgery admissions schedules. The Advanced Medical Support Assistant is highly skilled in performing a wide range of tasks and their advanced capabilities support and facilitate the overall operation of a complex inpatient unit. The Advanced MSA uses advanced knowledge of policies and procedures to coordinate interdisciplinary care delivery and performs all clerical, administrative and operational functions of the unit. The AMSA develops and maintains effective and efficient communication with patients, interdisciplinary medical teams, VA medical centers and other agencies. The Advanced Medical Support Assistant takes initiative and anticipates the needs of the unit, serving as the primary resource for patient information flow and processing. The GS-6 AMSA Functions as the payroll timekeeper or back-up timekeeper: duties include entering work and leave hours correctly in the Veterans Affairs Time and Attendance System (VATAS), reviewing the record for accuracy and working to resolve any pay issues. Ensures timecards are accurately posted and ready for supervisory approval on payroll Friday at 0800. Performs all aspects of timekeeping including yearly training and mandatory meetings. Advanced Medical Support Assistants are considered chief sources of patient care and patient flow information and require advanced knowledge of related policies and procedures. The AMSA uses advanced knowledge of medical terminology to verify orders in the computerized patient record system (CPRS); reviews admission, discharge and transfer (A/D/T) orders for accuracy; ensures laboratory tests, imaging and provider consults are entered correctly and completed in a timely manner; and contacts the appropriate sources for corrections when needed. The AMSA keeps up-to-date with regulations that concern eligibility for care, control of medical records, availability of and requesting special tests and procedures. Runs errands in support of team functions as requested by the program coordinator and other clinical staff, such as obtaining telemetry boxes and transporting and picking up blood products. Problem-solves office equipment malfunctions, obtaining IRM, Engineering, copier/fax technician, or Facilities Management support as indicated, and enters Electronic Work Orders (EWO) as needed; tracks progress of EWO until completed or follow up as needed. Receives and coordinates incoming/outgoing telephone, intercom, and electronic messages; receives and directs patients and visitors; answers routine inquiries about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions. The AMSA is cross-trained to cover all inpatient units. Serves as a mentor and/or preceptor to new MSAs. Orients new team members (MSAs, physicians, nurses, and other ancillary staff) to the unit's administrative work flow to assist in fostering an interdisciplinary working relationship between healthcare members.