Solutions Support Engineering Manager
VirtualVocations
Leading a global team, the full-time Solutions Support Engineering Manager will manage and mentor technical support engineers, ensuring outstanding customer support while leveraging AI and automation to enhance operational workflows in a remote setting. Key responsibilities Manage, develop, and mentor a team of Technical Support Engineers, overseeing their performance and accountability Drive initiatives to improve team productivity and collaborate on high-priority escalations with internal teams and customers Create and maintain technical documentation and knowledge base articles to enhance the customer support experience Required qualifications 1+ years of experience managing external technical support teams in a SaaS environment Proven track record of utilizing AI APIs to automate operational workflows 5+ years of hands-on experience with AWS, Azure, or GCP infrastructure Experience configuring and troubleshooting Kubernetes clusters and virtualized environments Practical knowledge of managing hybrid-cloud identity and security protocols
Vacancy posted 1 day ago
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