Administrative Assistant for a Boutique E-commerce Brand in the US (Home Based Full Time)

Virtual Assistant

Job Information

Date Opened 04/22/2026

Job Category: Virtual Assistant

Work Schedule: Monday - Friday; 8:00 am - 4:00 pm Central Standard Time

Hours Per Day: Full Time 8 hours per day

City: Miami

State/Province: Florida

Country: United States

Zip/Postal Code: 33186

Client Location: USA

Work Location: Home Based - Philippines

Job Type: Full time

Industry: Retail and E-Commerce

Client Information

The client is a lean, boutique e-commerce brand in the health and wellness sector specializing in high-quality Omega-3 supplements. Operating with a streamlined team of six, the company maintains a sophisticated omnichannel distribution strategy that spans its proprietary Shopify storefront, Amazon, and various major retail portals.

Job Description

Data Analysis & Reporting: Pull reports from Amazon, Shopify, and other platforms; maintain Excel tracking sheets for product listing performance, reviews, and star ratings; compile ad hoc reports as needed

Retailer Account Management: Audit retailer returns and reconcile pricing discrepancies; manage retailer portal accounts for setting up new items and promotions

Customer Service Support: Respond to customer inquiries via Gorgias (website chat and email support) and Amazon; ensure regulatory compliance with supplement industry guidelines; document customer interactions and health-related inquiries; utilize pre-built AI response templates and auto-responses

Administrative Tasks: General administrative support across marketing, operations, and sales departments

Data Organization: Ensure all reports are in usable format and properly organized for team access

Must Haves

Customer Service Experience: Demonstrated experience handling customer inquiries via chat and email

Data Entry & Organization: Strong ability to work with Excel, pull reports, and organize data accurately

Communication Skills: Clear written communication skills; ability to follow compliance guidelines and documentation requirements

English Proficiency: Fluent English communication (written and verbal)

Attention to Detail: Meticulous approach to data accuracy and regulatory compliance in the supplement industry

Nice to Haves

High Productivity & Independence: Ability to work productively without micromanagement

Attention to Detail: Strong organizational skills and accuracy-focused mindset

Familiarity with Gorgias: Experience with customer support platforms (training provided if needed)

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

Perfectly working headset and webcam

Stable internet connection of at least 25 Mbps ~ 50 Mbps

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

Quiet room with no distractions or background noises

A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.