Administrative Assistant for a Boutique E-commerce Brand in the US (Home Based Full Time)
Virtual Coworker
Virtual Assistant
Job Information
Date Opened 04/22/2026
Job Category: Virtual Assistant
Work Schedule: Monday - Friday; 8:00 am - 4:00 pm Central Standard Time
Hours Per Day: Full Time 8 hours per day
City: Miami
State/Province: Florida
Country: United States
Zip/Postal Code: 33186
Client Location: USA
Work Location: Home Based - Philippines
Job Type: Full time
Industry: Retail and E-Commerce
Client Information
The client is a lean, boutique e-commerce brand in the health and wellness sector specializing in high-quality Omega-3 supplements. Operating with a streamlined team of six, the company maintains a sophisticated omnichannel distribution strategy that spans its proprietary Shopify storefront, Amazon, and various major retail portals.
Job Description
Data Analysis & Reporting: Pull reports from Amazon, Shopify, and other platforms; maintain Excel tracking sheets for product listing performance, reviews, and star ratings; compile ad hoc reports as needed
Retailer Account Management: Audit retailer returns and reconcile pricing discrepancies; manage retailer portal accounts for setting up new items and promotions
Customer Service Support: Respond to customer inquiries via Gorgias (website chat and email support) and Amazon; ensure regulatory compliance with supplement industry guidelines; document customer interactions and health-related inquiries; utilize pre-built AI response templates and auto-responses
Administrative Tasks: General administrative support across marketing, operations, and sales departments
Data Organization: Ensure all reports are in usable format and properly organized for team access
Must Haves
Customer Service Experience: Demonstrated experience handling customer inquiries via chat and email
Data Entry & Organization: Strong ability to work with Excel, pull reports, and organize data accurately
Communication Skills: Clear written communication skills; ability to follow compliance guidelines and documentation requirements
English Proficiency: Fluent English communication (written and verbal)
Attention to Detail: Meticulous approach to data accuracy and regulatory compliance in the supplement industry
Nice to Haves
High Productivity & Independence: Ability to work productively without micromanagement
Attention to Detail: Strong organizational skills and accuracy-focused mindset
Familiarity with Gorgias: Experience with customer support platforms (training provided if needed)
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
Perfectly working headset and webcam
Stable internet connection of at least 25 Mbps ~ 50 Mbps
Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
Quiet room with no distractions or background noises
A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Virtual Coworker$17.25 - $23.25 per hour
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