Technology Learning and Development Specialist (New York)

Technology Learning and Development Specialist

Location: New York, NY

Compensation: $110-135K

Responsibilities:

• Partner with the Technology Training Supervisor to continuously improve training programs, methodologies, and learning experiences.
• Serve as a point person for coordinating and ensuring effective new hire technology orientation sessions that are consistent across all offices.
• Develop and deliver comprehensive training programs covering firm systems, including desktop applications, financial tools (e.g., time entry, prebill editing, expense management, and vendor invoicing), telephone systems, and practice group-specific technologies, tools, and workflows tailored to each group's unique needs.
• Champion the adoption of new technologies through engaging and practical training experiences. Effectively communicate the value of tools and workflows to increase user engagement and buy-in.
• Provide legal document support to various practice and administrative departments.
• Develop instructor notes and other instructional materials; plan, schedule, gather resources, and evaluate technology training.
• Create and prepare training and/or reference materials such as quick reference guides, training manuals, tip sheets, asynchronous resources, and other materials.
• Collaborate with department leaders and practice group heads to assess training requirements. Design, deliver, and evaluate customized learning solutions to meet those needs effectively.
• In partnership with IT, troubleshoot legal and support applications for attorneys and staff. Responsible for user support, including Windows operating system, Microsoft Office, Document Management, Client Relationship Management, and other legal technologies used at the firm.
• Provide or offer on-demand, remote/virtual, or in-person desk-side training and support as needed.

Qualifications:

• A Bachelor's Degree with 3 to 5 years of applicable work experience, preferably in a law firm setting.
• Strong organizational skills with the ability to coordinate multiple projects simultaneously and adhere to deadlines required.
• Strong verbal and written communications skills with critical attention to detail.
• Demonstrated understanding of adult learning principles and the ability to adapt training approaches to meet the needs of diverse learner audiences.
• Demonstrated curiosity, adaptability, and a growth mindset with a willingness to embrace new approaches, feedback, and evolving technologies.
• Proven ability to learn new technologies quickly and translate technical concepts into practical, user-friendly learning experiences.
• High energy and enthusiasm for driving change and user engagement required.
• Strong knowledge of Windows OS required; in-depth knowledge of Microsoft 365 programs, including Word, Outlook, Excel, PowerPoint. Hands-on experience with NetDocuments, Litera Create, and NTD highly desired. Knowledge of AI tools and time entry programs such as iTimekeep a plus. Basic understanding of MAC OS and iPhone a plus.
• Skilled in the use of Microsoft Teams, Zoom, and other online collaboration tools to facilitate training. Skilled in e-learning authoring software such as Camtasia a plus.
• Basic understanding of International Practice and APO requirements is a significant plus.
• Flexibility to work overtime when required.