IT Help Desk Analyst

IT Help Desk AnalystLaunch Your IT Career with a Team That Makes an ImpactAre you passionate about technology and helping others solve problems? We're seeking an IT Help Desk Analyst to provide frontline technical support for internal employees across the organization. This is an excellent opportunity for someone with customer service and technical support experience who enjoys troubleshooting, learning new technologies, and delivering exceptional support.In this role, you'll be the first point of contact for IT-related issues, helping employees stay connected and productive while gaining hands-on experience with networking, Active Directory, Microsoft technologies, and enterprise support environments.What You'll DoProvide Tier 1 technical support to internal employees via phone, email, and ticketing systems.Troubleshoot network connectivity and internet outage issues.Coordinate with internet and circuit providers to open and manage service tickets.Set up, configure, maintain, and remove voicemail accounts.Document support requests, troubleshooting steps, and resolutions accurately.Escalate more complex issues to appropriate teams when necessary.Deliver outstanding customer service while resolving technical issues efficiently.What We're Looking ForRequired QualificationsAt least 1 year of experience providing technical support, help desk support, or IT-focused customer service.Strong customer service and communication skills.Ability to diagnose and resolve basic technical issues.Strong attention to detail and documentation skills.Comfortable supporting users over the phone and through email.Preferred QualificationsExperience with Active Directory.Exposure to Microsoft Azure.Basic PowerShell scripting experience.Familiarity with networking concepts and troubleshooting connectivity issues.Job Type & LocationThis is a Contract to Hire position based out of Fargo, ND.Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Fargo, ND.Application DeadlineThis position is anticipated to close on Oct 14, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.