Patient Registrar

Patient Registrar

Kids Are Our Everything.

Department: 10587 RSC Patient Access

Pay Range: $18.54 - $30.89 Monday-Friday rotating shifts. One week 7:45am-4:15pm & one week 9am-5:30pm

Children's National Rehabilitation and Specialized Care Center (RSC) provides family-centered medical and therapy services for children from infancy through age 21 with complex medical conditions.

Our inpatient programs deliver transitional medical care and rehabilitation, helping children safely move from acute care settings to home. Our outpatient services extend this care through ongoing, individualized medical and therapy support in a family-focused environment.

At RSC, you'll be part of an interdisciplinary team of highly skilled and compassionate professionals who are committed to making a meaningful difference. Our clinicians collaborate closely to deliver innovative, personalized care and the most advanced rehabilitation services in the region. We invite you to grow your career with us while helping children reach their fullest potential.

As a Patient Registrar, you will serve as the first point of contact for patients and families, providing a welcoming and compassionate experience while supporting efficient patient access services. You will initiate and maintain both written and electronic medical records, ensuring all patient information is collected accurately and confidentially. Responsibilities include obtaining complete demographic, insurance, and registration information, verifying data for accuracy, and entering information into electronic health record systems in a timely manner. You will play a critical role in delivering high-quality patient registrations, supporting smooth clinical operations, and helping ensure patients receive the care they need without delays. Your attention to detail, customer service skills, and commitment to accuracy will contribute to an exceptional experience for patients and families.

Minimum Education: High School Diploma or GED (Required)

Minimum Work Experience: Minimum of one year medical admissions experience (Required)

Required Skills/Knowledge: Excellent interpersonal, problem solving and communication skills. Bilingual skills strongly preferred.

• Operates office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receives and routes messages or documents, such as laboratory results, to appropriate staff.
• Receives payments and record receipts for services.
• Obtains signature of patient or responsible party giving consent for treatment/testing, release of medical information and assignment of insurance benefits.
• Hears and resolves complaints from the patients or forwards the patients to the relevant department. Analyzes data to determine answers to questions from customers or members of the public.
• Maintains confidentiality of health information, both in oral and written formats.
• Utilizes excellent customer relations and professional skills while interacting with all physicians, payers, referral sources, patient families, employees and visitors.
• Completes benefits verification.
• Ensures that all insurance eligibility information is accurate and benefits are verified.
• Identifies and communicates verification/certification problems and communicates them to the appropriate party, office staff and relevant hospital departments.
• Works with Patient Accounting as necessary to obtain information needed for billing and to avoid denials.
• Properly documents all relevant actions into the Electronic Medical Record (EMR) systems.
• Records required pertinent information in EMR systems related to the patient's accident or injury.
• Consistently verifies all demographic information taking full responsibility to make corrections if applicable.
• Demonstrates competence in utilizing verification and eligibility systems.
• Manages the appointment reminders for patients.
• Assists with vendor communication and scheduling.
• Completes all job functions as per departmental policies and procedures.
• Other job duties: Performs other duties as required.

Benefits That Support You: Comprehensive health coverage, including medical, prescription, infertility, and transgender health services. Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day. Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts. Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans. Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Nationally Recognized Excellence – Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report. Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments. Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health. Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.