Front Desk Coordinator

Performs various clerical duties for office manager or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports. DUTIES AND RESPONSIBILITIES Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel. Schedule patient appointments and procedures according to established policies and guidelines. Check-in patients upon arrival at the office as well as check-out upon departure. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Verify account balances and refunds for accuracy, and provide information to patients regarding unpaid balances. File records in appropriate sections of patient charts in EMR. Prepare patient charts in advance and scan documents into charts in EMR. Transcribe letters and create forms as needed. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Perform other related duties as directed or assigned. QUALIFICATIONS/REQUIREMENTS High school diploma or GED. Minimum of 2 years of experience in a medical office, front office or scheduling experience. REQUIREMENTS FOR LEVEL I STATUS Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision. Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision. PERFORMANCE REQUIREMENTS Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment. Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. #J-18808-Ljbffr