Business Analyst III

Role Description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

DFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System designed to better support the agency’s mission and operational needs.

The individual selected will represent the Family Investigations and Alternative Response Division and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: SAO site .

Qualifications

• Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year-for-year basis.
• Minimum of five (5) years of overall DFPS experience, with most recent being in the previous two (2) years.
• Work history in Texas DFPS Family Investigations (Traditional and/or Alternative Response) for a minimum of 2 years.
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives.
• Experience with collaborating across program and technical teams.

Requirements

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032).
• Analyze current child welfare business processes and support future-state process design.
• Contribute subject matter expertise to requirements development, solution design, and system reviews.
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs.
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities.
• Provide input on risks, dependencies, and operational impacts related to system modernization.
• Support cross-functional coordination between business and technical stakeholders.
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates much lower than most private plans.
• Flexible spending accounts for added tax savings on health and dependent care.
• Employee discounts on things like gym memberships, electronics, and entertainment.
• Potential qualification for Public Service Loan Forgiveness.