Client Success Manager

Overview Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise. The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams. Responsibilities Client-Facing Support (External) Serve as a primary point of contact for Boston-based clients, providing in-person and remote support Partner with the General Sales Manager and Account Executives to ensure successful campaign execution Provide strategic and tactical support across: Digital marketing campaigns (approx. 50% of workload) Deliver insights, updates, and recommendations to improve campaign performance Respond quickly and effectively to client needs, acting as a true “go-to” problem solver Internal Support & Execution Collaborate with internal teams to ensure seamless campaign implementation and reporting Build presentations, reports, and performance summaries using tools like PowerPoint and Excel Support scheduling, workflow coordination, and project management across multiple campaigns Digital Marketing Responsibilities Support and optimize campaigns across: Google Ads (search/display) SEO initiatives Website performance and updates Email marketing and drip campaigns Work closely with SEO partners/managers to ensure: Proper resource allocation Continuous improvement in rankings and performance for office websites Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy. Content & Social Media Management Oversee and maintain social media platforms Plan and publish weekly posts Ensure consistent branding and messaging Maintain and update multiple office websites with fresh, relevant content Qualifications 2–5+ years of experience in digital marketing, client success, or account management Strong working knowledge of: Google Ads SEO best practices Website CMS platforms - WordPress Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact) Experience with Microsoft Office Suite: Excel (data tracking/reporting) PowerPoint (client presentations) Outlook (communication & scheduling) Familiarity with Canva or similar design tools Excellent organizational and multitasking abilities Strong communication and interpersonal skills, especially in face-to-face client settings Ability to be both proactive and highly responsive in a deadline-driven environment Key Traits for Success Highly responsive, “Johnny-on-the-spot” mindset Solutions-oriented with a strong sense of ownership Comfortable managing multiple priorities simultaneously Strong attention to detail and follow through Team player with a positive, client-first attitude Benefits Why Salem? Health, dental, vision and life insurance 401k retirement plan Paid holidays and vacation time EEO Statement Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. #J-18808-Ljbffr Saleminteractivemedia