Customer Success Manager

Rockstar is recruiting for an early‑stage technology company building the operating system for independent primary care. They give Nurse Practitioners everything they need to start and run their own practices — from billing and insurance infrastructure to AI‑powered workflow automation. They are positioned to be the fastest growing in‑person primary care company ever. The company was co‑founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. About Us The company is an early‑stage technology company building the operating system for independent primary care. They give Nurse Practitioners everything they need to start and run their own practices — from billing and insurance infrastructure to AI‑powered workflow automation. They’re positioned to be the fastest growing in‑person primary care company ever. The company was co‑founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. About the Role At the company, we’re building a network of hyper‑local, independent, in‑person primary care practices powered by modern technology. This is a completely new model of care that many patients prefer. The practice launch manager will unlock that growth engine by owning the end‑to‑end process of launching new nurse practitioner practices on the platform. Key Responsibilities Own the full launch lifecycle: guide NPs from signed contract through their first weeks of seeing patients. Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch. Conduct launch readiness checks and troubleshoot issues before go‑live. Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email. Coordinate with credentialing, billing, and operations teams to ensure pre‑launch checklist is complete. Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers. Refine the launch playbook: document and identify bottlenecks and build repeatable processes. Provide coaching and direction for new providers, supporting early practice‑building strategies, including follow‑up scheduling, appointment availability optimization, and patient communication. Report on launch metrics: time to first appointment, credentialing cycle time, early appointment volume, and flag at‑risk launches. What You’re Like Empathetic and emotionally intelligent, steadying first‑time practice owners through the uncertainty of launching a business. A high degree of autonomy and the ability to scale from 10 to 1000. Excited to work directly with providers. 4‑6 years of experience in a high‑slope environment (early‑stage startup, top‑tier consulting firm, or general high‑performing environment) or a clinician turned operator. Natural project manager who can track 20+ launches at different stages without dropping details. Comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs). Thrives in fast‑moving, early‑stage environments where processes are still being built. Energized by checking things off a list and ensuring nothing falls through the cracks. Thrives on a team and naturally collaborative. Enjoys working in‑person (office in Santa Monica, CA); lives in LA or is excited to move to LA. What Would Set You Apart Excited by the idea of creating more independent medical providers. Excited about emerging wellness trends, bringing a thoughtful, evidence‑driven approach. Has managed onboarding, implementation, or launch workflows in a healthcare or health‑tech setting. Built or scaled something from 0→1 (product, brand, channel, or company). Cares deeply about building something patients actually trust. Has experience with clinic operations, telehealth workflows, EHR integrations, or building internal tools for small teams. Familiarity with credentialing, insurance paneling, or practice setup logistics. Benefits Competitive salary & equity compensation. Top‑tier health and dental coverage. Health & wellness stipend. Eligible to participate in company‑sponsored 401(k) plan. #J-18808-Ljbffr