63283 Automotive Business Development Representative

Job Description

Job Description

Service BDC Representative

Stinnett CDJR is looking for a friendly, hardworking individual with great phone skills to join their service call center. Business is growing rapidly, and they are looking for an energetic individual with great customer service skills to join their team-Apply today!

Job Responsibilities:

• Schedule service appointments
• Reschedule missed service appointments
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
• Respond to inbound internet leads by phone, text message, and email
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assist with answering customer inquiries and problems by routing customer to the contact and or department
• Other duties as assigned

Job Requirements:

• Previous customer service and/or call center experience a plus
• Requires strong communication skills in order to work most effectively with customers
• Excellent follow through and follow up skills
• High School diploma or equivalent
• Valid driver's license
• Must be able to pass a pre-employment background check and drug screen prior to employment