Video Communications Analyst in Information Systems

Audio-Visual Specialist

We are seeking an Audio-Visual Specialist to support the Information Systems team at the School of Public Health. This role is responsible for overseeing the day-to-day operations of a multi-site videoconferencing environment and supporting students, staff, and faculty with both in-room and virtual meetings.

Key responsibilities include setting up and maintaining conference rooms and instructional spaces, and supporting virtual meetings across platforms such as Microsoft Teams, Zoom, and other conferencing technologies. The role requires regular hands-on work with audiovisual hardware and software, including troubleshooting and providing on-site technical support to end users.

The ideal candidate will have a solid understanding of AV signal flow, including microphones and camera systems, and experience working directly with clients in a service-oriented environment. Working knowledge of QSC Q-SYS and Microsoft Teams is preferred. This position is based at the School of Public Health building on Old Spanish Trail and requires a regular on-site presence.

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts, including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Supervises the day-to-day operations of a multi-site videoconferencing network.

Position Key Accountabilities:

• Supervises the scheduling and delivery of videoconference events.
• Responsible for ensuring on-time network connectivity for scheduled classes and conferences.
• Provides on-call support to diagnose and resolve dropped connectivity during class offerings at remote locations as well as central locations. Involves IS technology specialists in problem resolution as needed.
• Provides general direction to the Video Communications Technician, including directing work assignments, work schedules, and equipment inventory management. Oversees work quality assurance and provides skill development for A/V staff.
• Provides videoconferencing equipment training to conference center users.
• Operates audio-visual equipment.
• Makes recommendations on equipment and software purchases based on research and/or historical equipment performance and reliability.
• Performs other duties as assigned.

Minimum Education:

A Bachelor's Degree, or you may substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

3 years of related experience required, working with Audio-Visual equipment.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas. This role is required to be on-site.