Program Management Coordinator, Mental Behavioral Health Institute (MBHI)

Job Responsibilities Logistics - Coordinates and schedules all logistics related to the assigned program (meetings, conferences, conference calls, and other appointments). May take and transcribe meeting minutes and distribute accordingly. Maintains area calendars. Coordinates travel arrangements (including international), conferences, meetings and reimbursement expense reporting. May set up and manage call schedule and/or coordinate meetings with other departments/divisions, national or international experts. Places orders for materials, distributes resources accordingly, and monitors budget for funded projects. Facilitates grant applications within group, providing support for timely submissions in conjunction with research. Provides manuscript and reference support, including use of electronic resources (PubMed, EndNote, etc.) and may provide support for transformational projects. Acts as a liaison between clinical staff, business personnel and billing/coding personnel regarding documentation, treatment planning and procedural modifications. Organizes and administers other program-specific responsibilities such as maintenance of patient records, electronic systems, and files. Assists with program budget, accounts payables, and accounts receivables. Administrative Support - Coordinates and provides administrative support for all matters related to the assigned program. Supports the preparation, organization and submission of reports, clinical communications, and presentations. Maintains effective and timely communication with other institutions, physicians, and collaborating divisions. Ensures appropriate operational information regarding programs is communicated to appropriate staff. May assist leadership and other staff in assessing program needs and establishing long-range goals. Participates and coordinates projects which assess, develop or implement initiatives of the assigned program. May provide training to new employees and oversee students and other learners. May coordinate with inpatient and outpatient groups. May coordinate intake and triage of complex referrals and inpatient/outpatient referrals. May work with local Children Service workers, Foster Care providers, Educational Services and IEP support. May coordinate transportation services for families to Day Treatment and outpatient services. Customer Service - May serve as a resource in appointment setting and follow-up to accommodate the needs of the patient and family. Communicates workflow suggestions/concerns and helps provide resolution to maximize efficiency. Provides support, assistance, problem solving and information to parents and professionals. Ensures reasonable scheduling of routine clinical flow, consultations, and referrals, facilitating any ancillary issues and emergency inpatient or outpatient scheduling, performance, or reporting. Works with internal departments (e.g., Nursing, Social Work, Neurology, Clinical Concierge and Call Center) to ensure timely services sensitive to family and travel needs. Provides support for disseminating patient chart information. Anticipates needs and facilitates solutions to patient and family issues in collaboration with clinical and non-clinical personnel. May initiate appropriate triage of referrals for timing and additional subspecialty consultation in conjunction with supervising physician. May oversee intake and distribution of consultation requests for inpatient and outpatient consultations for the program. Indirect Patient Care - Supports clinical program operations and activities, but does not directly deliver patient care. Keeps accurate records on patients and/or program operations. Facilitates patient care with positive outcomes. May facilitate Day Treatment Billing and coordination of daily clinical billing (PT, OT, Outpatient Mental Health and Speech). Data Management and Education Support - Creates and coordinates the management of databases, and maintains/executes appropriate database queries. Partners with department or program staff to ensure the database captures essential metrics and to track and monitor data trends. Maintains quantitative functional analyses database, data entry, and the integrity of all records related to patients in the assigned program. Tracks data related to imaging studies and consult requests. Coordinates the collection of data from individuals and other sources to support process improvement and outcomes research activities. Creates and runs management reports including financial and outcomes. Provides support in the preparation and submission of internal and external education offerings related to clinical programs and teams. Supports current competency requirements and resources. Maintains and assists with curriculum consistency in the classroom. Job Qualifications High school diploma or equivalent 3+ years of work experience in a related job discipline Primary Location Burnet Campus Schedule Full time Shift Day (United States of America) Department Mental Health Institute Admin Employee Status Regular FTE 1 Weekly Hours 40 Expected Starting Pay Range Annualized pay may vary based on FTE status $22.18 - $27.73 We Embrace Innovation—Together. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability #J-18808-Ljbffr Cincinnati Children's Office of Academic Affairs and Career Development