Enterprise Account Manager (New York)

PingPong is on a mission to simplify global growth for businesses. With $300B+ in payments processed, we're one of the world's leading cross-border platforms — and we're just getting started.

PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.

THE OPPORTUNITY

We're building our Europe & Americas enterprise account management function and looking for a hands-on Account Manager to own the customer relationship after go-live.

This is a commercial role with a revenue target attached. You'll be the primary point of contact and primary escalation owner for a portfolio of enterprise customers — responsible for the health of the relationship and growing the account through upsell, cross-sell and retention.

WHAT YOU'LL BE DOING

Relationship Ownership

• Own the post-go-live relationship for a portfolio of enterprise customers end-to-end, building deep, multi-stakeholder relationships from operational contacts and end-users through to senior decision-makers.
• Act as the primary point of contact and primary escalation owner for your accounts. When something breaks, customers come to you first, and you see it through to resolution personally rather than routing it elsewhere.
• Run regular business reviews, using account and usage data to show customers where they're getting value and where there's more to unlock.
• Coordinate internally across Operations, Compliance, Payment and Product teams to resolve issues quickly.

Revenue Growth & Retention

• Own a revenue growth target across your portfolio - identifying and executing upsell and cross-sell opportunities.
• Own retention for your accounts — track account health (volume, usage, satisfaction) and get ahead of churn risk.
• Understand each customer's business model and payment flows well enough to spot where PingPong can add more value.
• Partner with Sales and Solutions to structure commercial terms for expansion — new corridors, new products, or pricing changes.
• Translate customer feedback into product and pricing insight for the wider team.

WHAT YOU BRING

• 4-8 years of experience in enterprise account management, ideally within cross-border payments, fintech, or financial services - a must.
• A demonstrated track record of owning a revenue number against an existing account portfolio.
• Hands-on self-starter - comfortable leading calls, owning escalations personally, and getting into the operational detail.
• Experience managing relationships with stakeholders from operational teams through to senior decision-makers.
• Technical credibility — comfortable discussing APIs, integrations and payment flows with both customers and internal technical teams.
• Fluent written and spoken English is required.

WHO YOU ARE

• You're commercially minded and customer-centric.
• You're hands-on by nature — you'd rather personally sort out a customer's problem than manage it from a distance.
• You build trust quickly and hold relationships through pressure, not just when things are going well.
• You're data-driven — you use account and usage data to decide where to spend your time and what to pitch next.
• You're a strong internal operator, able to pull the right people in fast when a customer needs something resolved.

This role is based out of our New York city office and operates on a hybrid schedule - 3 days/week in-office.

The expected base salary range for this NYC- based position is $160-$180 per year, alongside a yearly bonus.

Exact compensation is determined by factors including relevant experience, skill level and market date.

If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity.