Recovery Specialist

Role Description

We're seeking a driven and reliable Recovery Specialist to join our team of finance professionals. Your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary clients include Healthcare, Public and Private Utilities, Credit Unions, and Government.

To succeed as a Recovery Specialist, you'll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You'll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.

• Oversee assigned accounts on a regular basis, monitoring for unresolved debts
• Investigate assigned accounts to determine if there's a long-term issue
• Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed
• Develop repayment plans that quickly and efficiently resolve outstanding debt
• Respond to inquiries in a timely and professional manner, resolving any billing or collection issues
• Process payments and, if applicable, refunds
• Regularly update account status records for assigned accounts
• Review [daily/monthly] reports on collection progress

Qualifications

• [1+] years experience as a Collection Specialist or similar role
• High school diploma or GED required
• Degree preferred
• Excellent knowledge of collection and billing procedures
• Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA
• Proficient with Microsoft Office suite
• Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues
• Excellent written and verbal communication skills with a knack for negotiating
• Superb problem-solving and critical thinking skills
• Strong organizational and multitasking skills