Guest Experience Manager

Description Uniquely located in the heart of New York City, guests have the convenience and excitement of the city outside their front door. At Elysee NYC, we invite you to embrace adventure and embark on a journey beyond the ordinary. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Highly competitive wages $90,000.00 - $100,000.00 Annually An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members. Hotel Room discounts at Marriott brand properties worldwide Here is what you will be doing each day: As a Guest Experience Manager, you will supervise and manage the guest services team. Develop and implement guest service policies and procedures. Monitor guest feedback and create action plans to address concerns. Collaborate with other departments to enhance the overall guest experience. Conduct regular training sessions for staff on guest interaction and service excellence. Resolve guest complaints and issues promptly and effectively. Maintain an up-to-date knowledge of local attractions and services to provide guests with valuable recommendations. Analyze guest satisfaction data and report findings to management. Work with marketing teams to create guest-focused promotional content and ensure that the hotel premises are clean, orderly, and well-maintained at all times. Does this sound like you? Bachelor's degree in hospitality management or related field. 5+ years of experience in a hospitality management role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in hotel management software. Ability to work under pressure and handle high-stress situations calmly. Experience with guest loyalty programs. High school diploma or equivalent. 3+ years of experience in a hospitality or service-related role. Strong problem-solving skills. Attention to detail. A friendly and approachable demeanor. Basic understanding of financial and business principles. Ability to work flexible hours, including evenings, Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts #J-18808-Ljbffr