IT Support Lead

Location: MacDill Air Force Base, FL (On-Site) Employment Type: Full-Time | 40 hours/week Contract Duration: 12-Month Base + Four (4) 12-Month Option Periods + 6-Month Extension Option Start Date: September 2026 Clearance: Must be a U.S. Citizen; must successfully complete a National Agency Check (NAC) and obtain a Common Access Card (CAC) prior to contract start. Position Overview E-Logic, Inc. is seeking a highly motivated IT Support Lead to provide comprehensive information technology support services for the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. In this role, you will be responsible for the oversight, maintenance, and troubleshooting of all commercial IT systems, including laptops, printers, audio/video equipment, Wi-Fi infrastructure, and other technology assets used in support of M&FRC programming. You will serve as the primary technical expert for the M&FRC team, ensuring all commercial IT systems are operational, secure, and accessible to both staff and customers. This position requires exceptional technical aptitude, strong problem-solving skills, and the ability to operate effectively within a secure federal environment. Key Responsibilities Oversee and maintain all commercial IT systems, including laptops, audio/video equipment, fax machines, scanners, printers, monitors, routers, and other equipment used in support of M&FRC programming. Utilize the existing IT support ticket system to account for, track, and document all IT support needs of M&FRC staff. Ensure commercial laptops are operational, maintained, and available for use; perform software installations and updates, virus scans, Wi-Fi connections, printer access, hardware support, inventory accountability, and warranty tracking. Assist staff with AF Network laptops within the capacity allowed by network security access; submit tickets to the appropriate support level for issues outside administrative rights. Ensure printers are operational and maintained, including cartridge/toner replacement, printer mapping, error code resolution, and maintaining an inventory of toners (both commercial and AF Network printers). Ensure commercial Wi-Fi and supporting infrastructure is operational, updated, and accessible to customers and M&FRC staff; maintain administrative access/control of Wi-Fi systems and assist staff/customers in connecting to Wi-Fi. Provide support for mobile hotspots using equipment provided by M&FRC. Ensure existing video, projector, and audio systems used in conference rooms and classrooms are operational and ready to support content delivery. Support the use of MS Teams, local shared drives, drive mapping, access permissions, and maintain an overall understanding of Air Force unclassified network/security structure. Using an issued CAC, maintain access to the AF Network and complete all required operational security and training. Provide recommendations on future equipment needs, upgrades, or enhancements to improve existing infrastructure and support. Maintain a list of supplies and equipment and provide the Flight Chief with adequate notice for reordering. Provide training to staff on the use of equipment and software. Ensure all government-furnished equipment and identification are returned upon contract termination or expiration. Required Qualifications Experience & Education Minimum of three (3) years of experience related to administrative, data entry, and IT duties as outlined in the PWS. Proven ability to troubleshoot basic Microsoft Windows applications, including printer mapping, cloud permissions, network access, files management, driver support, and other general settings. Hands-on understanding of setting up, troubleshooting, and utilizing MS Teams to support agency virtual training, meetings, and appointments; capable of assisting staff in MS Teams usage. Experience managing a commercial Wi-Fi network, including setting up accounts, logins, access points, coverage, software/firmware updates, and laptop connections. Knowledge of Air Force troubleshooting procedures, including the ability to generate work orders to resolve issues outside the contractor's administrative rights. Strong customer service skills with the ability to deal professionally with internal and external customers. Excellent written and verbal communication skills in English. Capable of adapting to changing priorities and tasks. Ability to learn and work independently and efficiently. Security & Citizenship Must be a U.S. Citizen. Must successfully complete a National Agency Check (NAC) before beginning work. Must be eligible to obtain and maintain a Common Access Card (CAC). Must complete all required Total Force Awareness Training (TFAT) prior to gaining access to AF Network computers. Must comply with DoD 5200.2-R (Personnel Security Program) and AFI 33-119 (Email Management). Must update AtHoc profile with current contact information for incident notifications. Preferred Qualifications Experience or knowledge of the Military & Family Readiness Center (M&FRC) operations. Familiarity with Air Force unclassified network/security structure. Knowledge of inventory accountability and warranty tracking processes. Work Environment Primary Place of Performance: MacDill Air Force Base, FL (Bldg 38 and Bldg 18, with occasional support at off-site locations in Ruskin, FL). Hours of Operation: Monday through Friday, 0730-1630 (local time), including a one-hour lunch break. Exact days and times may be jointly adjusted to accommodate unique programming needs, not to exceed 40 hours per week. Federal Holidays are observed; the contractor shall not be required to work on recognized Federal Holidays. In the event of evacuation for a hurricane or other locally identified crisis, the contractor must notify the Flight Chief of their alternate location and provide updates upon return. Contractor personnel must comply with all government security, training, and IT access requirements. At the close of each workday, the contractor will ensure commercial laptops are accounted for and secured. Why Join E-Logic? Support the mission-critical operations of the Military & Family Readiness Center at MacDill AFB. Play a vital role in ensuring technology enables the delivery of essential services to service members and their families. Gain invaluable experience within a high-impact, customer-focused federal environment. Long-term contract stability with multiple option periods and extension potential. Competitive salary commensurate with experience. Comprehensive benefits package, including health, dental, vision, and 401(k). E-Logic, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr E Logic