Administrative support coordinator

Administrative Support Coordinator Needed! Tampa, FL 33602 (On-site Career) Are you a master multitasker who thrives on keeping complex operations running smoothly? Do you love bridging the gap between exceptional customer service and sharp operational detail? We are looking for a proactive, highly organized Administrative Support Coordinator to join our team. In this pivotal role, you'll be the central hub of our daily operations-managing client communications, streamlining policy documentation, and keeping our compliance and financial processes running like clockwork. What You'll Do (Your Day-to-Day) Be the Face & Voice of the Business: Deliver top-tier phone and email support, welcoming clients and ensuring inquiries reach the right hands. Keep Operations Seamless: Assemble and distribute policy documentation, maintain accuracy checklists, and track sales metrics. Empower Clients: Guide new policyholders through online portal onboarding and interactive digital training. Master Compliance & Logistics: Coordinate licensing renewals, continuing education, annual state filings, and premium invoice processing. Support the Big Picture: Monitor past-due accounts, track claim activities, manage bank/factor waivers, and keep our core client databases spotlessly up to date. What You Bring to the Table Operational Drive: Proven experience in administrative support, customer service, or office coordination (insurance, financial, or regulatory experience is a major plus!). Tech Confidence: Comfortable learning carrier portals, working within CRM/ARI databases, and managing digital communications effortlessly. Laser-Sharp Detail: Exceptional organizational skills with a knack for accuracy in billing, reporting, and record-keeping. People First Mindset: Great verbal and written communication skills with a natural inclination for helping others. Why Join Us? A supportive, collaborative team environment where your work directly impacts daily success. Opportunities for professional growth and skill development. Competitive compensation and benefits package. salary: $23 - $24 per hour shift: First work hours: 9 AM - 6 PM education: Associate Responsibilities Customer Support: Direct inbound telephone inquiries as primary operator on Mondays and Wednesdays; provide secondary coverage and administrative support on Tuesdays, Thursdays, and Fridays. Manage and route main-line electronic correspondence. Policy Management: Assemble, review, and distribute insurance policy documentation. Maintain policy delivery checklists and compile detailed sales reporting metrics for policyholders. Client Onboarding & Training: Facilitate online portal onboarding and instructional training sessions for policyholders navigating carrier-specific web interfaces. Financial & Accounts Processing: Process carrier premium invoices, monitor past-due accounts, and issue bank and factor waivers/endorsements in accordance with financial standards. Account Servicing & Reporting: Generate comprehensive coverage lists, track claim-related activities, and maintain accurate client records, status updates, and historical data within the internal database. The essential functions of this role include: working in a smoke free environment Skills Scheduling Appointments (3 years of experience is required) Administrative Duties (3 years of experience is required) Vendor Communication (2 years of experience is required) Maintaining Calendars (2 years of experience is preferred) Prioritizing Apple Software/MAC Email correspondence (3 years of experience is required) Preparing documents (2 years of experience is required) Reliability (3 years of experience is required) Career Stability (3 years of experience is required) Update CRM Microsoft Excel (3 years of experience is required) Handling Confidential Information Qualifications Years of experience: 3 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Randstad