Estate Hospitality Manager

Estate Hospitality Manager

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

We are seeking an Estate Hospitality Manager to lead and inspire our tasting room team, drive operational excellence, and expand innovative, world-class hospitality experiences that create lasting connections with our guests. Under the direction of the Senior Estate Manager, the Estate Hospitality Manager oversees all aspects of the daily operations of the Tasting Room. The ideal candidate is a luxury hospitality professional with a passion for wine, capable of guiding a high-performing team while delivering exceptional guest experiences that reflect the sophistication and artistry of our estate.

This position is based at our Lewis Cellars Estate: 6320 Silverado Trail, Napa, CA. The work schedule is Thursday - Monday. This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Job Description

Leadership & Staff Management

• Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.
• Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
• Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
• Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
• Provides individualized coaching and development to promote team member growth and retention.
• Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
• Represents the estate at select industry and trade events as a brand ambassador.

Guest Experience & Operations

• Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.
• Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand.
• Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.
• Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.

Sales & Financial Performance

• Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager.
• Partners with the Merchandise and Marketing teams to drive merchandise and wine sales.
• Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability.

Qualifications

• 3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team; experience in the wine industry is required
• Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members
• Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies
• Strong sales background with the ability to promote and sell luxury products
• Passion for wine, hospitality, and delivering luxury guest experiences
• Exceptional communication skills with the ability to engage guests and staff at all levels
• Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint
• Ability to manage budgets, track performance metrics, and drive sales results
• Bachelor's degree in hospitality management or a related field
• Strategic thinking and problem-solving abilities with a focus on operational excellence
• Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment
• Introductory wine certification (WSET, CMS, etc.) is a plus
• Availability to work weekends, evenings, and holidays as needed

Pay Range: $90,000 - $95,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.