Business Process Analyst

Job Opportunity

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

This position supports the Business Improvement and Performance Management Programs by performing a variety of project management, process improvement, and specialized professional level administrative support tasks. In addition, this position will coordinate with various departments, provide information, and conduct varying levels of analysis regarding a variety of improvement efforts.

Applicants are required to attach a resume and cover letter.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Project Management

• Develops and manages project plans, including defining objectives, timelines, resource allocation, and deliverables.
• Monitors project progress, resolves issues, and ensures successful implementation and completion of projects.
• Conducts stakeholder engagement and proactively communicates project updates to ensure alignment and transparency.
• Facilitates cross-departmental teams through problem definition, stakeholder engagement, process analysis, development and testing of potential solutions, and planning for implementation by the responsible departments.
• Prepares comprehensive project documentation, including project scoping documents, progress reports, and final summaries.

Process Improvement

• Manages the Lean process improvement program, including facilitating Lean base and Lean advanced classes.
• Facilitates rapid improvement-like events and A3 improvement efforts to promote a culture of continuous improvement.
• Analyzes existing workflows and identifies opportunities to improve efficiency, effectiveness, service delivery, and the customer and employee experience using appropriate process improvement methods.
• Develops and implements strategies to address inefficiencies and improve organizational performance.
• Conducts research and data analysis to support continuous improvement.
• Identifies and pilots responsible uses of artificial intelligence and other emerging technologies to support process mapping, research, analysis, documentation, idea development, and workflow improvement, in accordance with City policies and in coordination with IT when appropriate.

Facilitation and Training

• Facilitates workshops such as SWOT, action planning, and mission statement sessions, to align organizational goals with performance management objectives.
• Designs and delivers process improvement and supporting trainings to employees at all levels of the organization.
• Supports the development and delivery of specialized training programs, including Kanban and other Lean-related topics.
• Serves as a facilitator for focus groups and employee engagement activities.
• Coaches employees and project teams in the practical application of A3 problem-solving and other process improvement methods.

Administrative Support

• Provides professional-level administrative and operational support to the Organizational Development office.
• Develops and maintains Standard Operating Procedures (SOPs) for key processes.
• Coordinates the purchasing process for OD activities as needed.
• Manages scheduling and logistics for workshops, trainings, and other events.
• Maintains up-to-date knowledge of city administrative procedures and ensures compliance in operational activities.

Communication and Reporting

• Prepares and delivers both formal and informal presentations to staff, officials, and the general public.
• Works with project teams to define appropriate measures and develops clear reports, dashboards, and presentations that communicate project outcomes, lessons learned, and measurable improvements.
• Acts as a liaison between departments, facilitating effective communication and collaboration.
• Shares best practices and innovative solutions with staff to foster organizational excellence.
• Maintains and updates knowledge on relevant tools, technologies, and methodologies to ensure effective communication and reporting practices.

General Responsibilities

• Assists with the development and implementation of city-wide continuous improvement initiatives.
• Maintains confidentiality and professionalism in handling sensitive information.
• Proactively identifies opportunities for improvement and researches innovative solutions.
• Performs other duties as assigned to support the mission of the Organizational Development office.

Minimum Qualifications:

Education, training and Experience Guidelines

Bachelor's Degree in Business or Public Administration, Economics, Psychology, Math, Sociology, or related degree with one (1) year of full-time experience in a related field.

• Master's Degree may substitute for the required job experience up to one (1) year.
• Lean, CAPM or PMP preferred, but not required

Knowledge of:

• City operations, goals, and plans.
• Good customer service practices and principles.
• Project management roles and responsibilities, including planning, implementation, and monitoring.
• Best practices for working with data, including collection, analysis, and reporting.
• Change management principles and the ability to navigate ambiguity and fluctuating priorities.
• Continuous improvement methodologies, including Lean principles and tools.
• Effective interpersonal communication strategies for face-to-face collaboration.
• Responsible use of artificial intelligence and emerging technologies, including data privacy, validation of results, human oversight, and compliance with City policies.

Skill in:

• Actively engaging with others and collaborating in a face-to-face work environment.
• Adapting to rapidly changing environments, fluctuating priorities, and working effectively in ambiguous situations.
• Managing projects, meeting deadlines, and balancing competing priorities.
• Analyzing and solving complex problems with data-driven approaches.
• Using a computer and utilizing Microsoft Office applications, including advanced skills in Word, Excel, and PowerPoint.
• Communicating diverse content clearly and effectively, both orally and in writing.
• Building and maintaining strong working relationships with city employees, stakeholders, and the public.
• Facilitating meetings, workshops, and training sessions.
• Reading, analyzing, and interpreting procedure manuals, reports, memos, and other documents.
• Writing accurate and professional minutes, letters, and memos.
• Exercising independent judgment to achieve assigned objectives.
• Maintaining organized and accurate records for ongoing projects and initiatives.
• Effectively articulating and presenting information to management and stakeholders.
• Avoiding isolation and proactively seeking collaboration and interaction with colleagues and stakeholders.
• Ensuring outstanding customer service
• Defining problems, collecting data, establishing facts, and drawing valid conclusions

Licenses and Certification Requirements

Valid Class "C" Texas driver's license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

Physical Demands and Working Environment

Standing, sitting, walking, lifting, walking backward, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking

Hiring Range: $68,586.44 - $85,924.80, annually.

City of Georgetown