Senior Professional Services Engineer - East

Role SummaryTemporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale.As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.What You’ll DoDeliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teamsImplement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioningIdentify and remove early activation blockers before they become escalationsHelp customers stand up and operate Temporal Server in production, including self-hosted environmentsDefine worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planningEstablish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal ServerCreate repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagementsLead hands-on workshops and training that enable customer and partner engineers to operate safely and independentlyOwn complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to EngineeringProvide actionable product and engineering feedback based on real-world implementation patterns and failure modesWhat You’ll BringExperience delivering and operating production systems where reliability and incident response matterStrong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safetyHands-on coding ability in at least one major language such as Go, Java, Python, or TypeScriptExperience deploying and operating production services in cloud and or self-hosted environmentsAbility to design and communicate operational standards, including on-call readiness, runbooks, and capacity planningComfort working directly with customers in high-stakes delivery moments, with a calm and credible approachStrong debugging skills and ability to navigate ambiguity and messy real-world constraintsAbility to teach and enable other engineers, not just deliver the work directlyNice to HaveExperience with workflow orchestration systems, distributed task processing, or durable execution conceptsA track record of building observability programs, including dashboards, alerting strategies, and operational maturity modelsProven ability to create reusable reference architectures, templates, or internal enablement programsStrong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvementsBackground in working with partners or services delivery models at scaleTemporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.Compensation Range: $132,600 - $174,037LocationUnited States; Boston, Massachusetts; New York, New York; Philadelphia, Pennsylvania; Raleigh, North CarolinaEmployment TypeFull timeLocation TypeRemoteDepartmentServicesCompensationUnited StatesSalary $132,600 – $174,037 • Offers Equity • $23,400 – $30,712 CommissionCompensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.