Central Scheduler

Job Title

Two schedules available: Monday - Friday 7:45AM - 4:15PM Monday 7:30AM - 5 PM, Tuesday-Thursday 8:30AM - 5 PM, Friday 9:30AM - 5PM

Responsibilities

Answer all incoming calls directed to the Centralized Scheduling Department (CSD) in an expedient fashion.

Completes each scheduling encounter in an efficient, standardized and accurate manner.

Schedules unassigned patients with appropriate physician depending on patient needs and location.

Demonstrate exceptional organizational skills.

Conducts all activities with the highest standards of professionalism and confidentiality, complies with all applicable laws, regulations, policies and procedures, supporting JCMG's corporate integrity efforts by acting in an ethical and appropriate manner.

JCMG Core Competencies

Strives for continuous quality improvement.

Participates in educational experiences designed to maintain and/or improve professional competence.

Maintains high work ethic standards.

Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications

Education:

High school diploma or GED preferred (equivalent education or experience will be considered)

Experience:

Previous customer service in a high volume, fast paced environment is required

Previous experience in an administrative or clerical position required

1-2 years of scheduling experience in a call center environment preferred

Knowledge of medical terminology and procedures required

Certification/License:

NA

Knowledge/Skills/Abilities:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent JCMG

Strong team working and collaborative skills

Ability to multi-task and work independently

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills particularly in dealing with stressful personal interactions

Must have knowledge of office equipment and computers

Intermediate to advanced proficiency in Microsoft applications, database management and document preparation

Demonstrates proper phone etiquette

Uses active listening skills

Work Environment

Work is performed in a centralized scheduling phone room, includes constant phone contact with patients and outside health care personnel. Work may be stressful at times. Interaction with others is constant and interrupted.

Benefits

Health insurance & employer paid short- and long-term disability

Generous PTO policy, beginning at 148-hours annually

56 hours paid Holiday Leave

Employer Retirement Plan (401K) with employer match

Tuition reimbursement and other professional advancements, including a Medical Assistant training program