Night Audit Clerk

Night Audit Clerk

We're looking for a detail-oriented Night Audit Clerk.

The Night Audit Clerk will:

Assist and oversee all Front Desk/audit functions.

Balance Food & Beverage outlets.

Balance and post the front office accounts.

Distribute daily report and others as requested.

Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.

Work with staff to resolve guest request.

Handle the guest check-in/check-out needs, inquiries and reported problems.

Communicate with bellperson/drivers/housekeeping.

Be responsible for house/cash bank and deposit keys.

Obtain and verify essential guest information; ensure accuracy and completeness of all records.

Assign guest rooms on the basis of reservation requirements.

Read, maintain and make entries in the Front Desk log book.

Check for any guest mail or messages.

Inquire as to the guest enjoying their stay.

Listen attentively to all guest comments.

Thank the guest for staying with us and offer to make any future reservations.

Oversee the issue of other department keys and maintain a log showing the time and to whom issued.

Ensure the timely delivery of wake-up calls and express checkout bills to the guest.

Responsible for knowing hotel emergency procedures.

Adhere to all hotel policies and procedures and all changes that may occur.

Carry out a reasonable request by management that I am capable of performing.

Maintenance of computerized hotel systems.

Handling of major guest complaints and disturbances.

Training/guidance and advising of night employees.

Covering the post of sick and off employees.

Responsible for requesting and inventory of supplies for audit staff.

Reporting physical, financial and personal miscellaneous discrepancies to management.

Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.

Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.

Handle special project assignments as requested by the Controller.

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.