Service Advisor
Lexus of Edison
Service Advisor Edison, NJ Description Lexus of Edison is a fast-growing Lexus Dealer in New Jersey, and we are looking for an experienced Service Advisor. Lexus of Edison offers a great environment and great benefits. Please apply now RESPONSIBILITIES
- Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
- Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensures the daily inventory of technicians' time is consistently sold to service customers
- Distributes work between technicians efficiently
- Answers technical questions about vehicle problems, warranties, services, and repairs
- Maintains Customer Success Index at or above company standards
- Assists in diagnosing vehicle problems; order parts and tools as necessary
- Oversees administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintains good working relationship with factory(s) and foster positive employee relations
- As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
- Delivers an exceptional experience.
- Manages the service process.
- Greets customers and initiates repair orders.
- Prospects and sells dealership services.
- Coordinates work in progress.
- Prepares for after-service delivery.
- Delivers vehicles after service.
- Adheres to established comeback and repeat repair processes.
- Coordinates special parts orders and administers warranty policies.
- Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.
- Medical, Dental, and Vision
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Employee Vehicle Purchase Options
- Individually owned and operated
- Discounts on Products and Services
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Vacancy posted 2 days ago
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