Head of Customer Experience & AI-Driven Support
Jiffy
Jiffy in Dallas seeks a Manager of Customer Service to own the frontline support experience and scale AI-native processes. You will lead the Dallas team, define service levels, drive CSAT/NPS, and build workflows that improve resolution times and quality. You’ll partner with Engineering on internal tooling, automate where possible, and defend customer needs to leadership. The role blends leadership, QA, operations, and voice-of-customer insight with hands-on AI/automation. #J-18808-Ljbffr Jiffy
Vacancy posted 3 days ago
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